Senior It Operations Analyst

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior IT Operations Analyst

Summary

The Insurance Technologies team manages a diverse set of applications using various distributed (Windows) and mainframe technologies.

The RBC Insurance Service Level Management Team works in tandem with multiple application support teams within RBC Insurance to ensure change records and implementations abide by the enterprise standards.

In addition to aiding in the communication to the Insurance IT for high priority incidents to allow teams to focus on resolution.

You are also required for afterhours support calls on a rotating basis.

All responsibilities carried out in accordance with Code of Conduct, RBC Values and Leadership Model ensuring adherence to Privacy principles.

• Production Support (office hours and rotating on-call)
• What will you do:
• Conduct post incident reviews\lessons learned after resolution.
• Create, enhance and update reports using ServiceNow (i.e SLA, Changes not closed.. etc)
• Verify and approve Firecall Requests for Insurance.
• Attend numerous meetings representing RBC Insurance IT
• Review and Approve Change Insurance LOB records to ensure they are in line with Enterprise standards

Must Have:

• Zeke/Zebb
• Knowledge of ServiceNow.
• JCL

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Work in a dynamic, collaborative, progressive, and high-performing team
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Flexible work/life balance options
• Opportunities to do challenging work
• A world-class training program in financial services

Job Summary

Address:

MISSISSAUGA, Ontario, Canada

City:

CAN-ON-MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-05-26

Application Deadline:

2023-06-30

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.