Service Desk Analyst Jobs

Service Desk Analyst

Client: Retail

Role: Service Desk Analyst

Duration: 1 months plus likely extension.

Location: Mississauga (On-site)

Our Retail Client, a is looking to hire a Service Desk Analyst for a 1-month contract.

Your New Role

· Responding to telephone calls, e-mails, voicemails and drop-bys for technical support and “how to” support in a timely manner.

· Documenting, logging and tracking all calls, e-mails, voicemails and drop-bys using case management software.

· Managing escalation and retaining problem ownership (track call, remote control, research and update knowledgebase).

· Identifying, researching, troubleshooting and resolving technical problems on any related application or hardware.

· Escalating and liaising with other IT teams to resolve problems.

· Installing, configuring and testing applications.

· Reviewing new applications, upgrading and identifying potential problems.

· Refreshing PC’s as needed.

· Directing end users to appropriate self-support tools and/or handouts.

· Providing remote access (home) telephone support.

What You’ll Need to Succeed:

· Minimum of 1-2 years of related experience

· Excellent written and verbal communication and interpersonal skills.

· Experience supporting IOS Mobile Devices.

· Strong experience with Office 365 & Active Directory

· Good analytical problem-solving skills; ability to troubleshoot and resolve application problems.

· Patience, flexibility, and an ability to deal with and manage difficult situations.

What You’ll get in Return

The client is offering a 1-month contract with a high likeliness of an extension and a very competitive rate for an incorporated contractor.