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Senior Service It Operations Analyst – Vulnerability Management
Company | CorGTA Inc. |
Address | Ottawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-05-31 |
Posted at | 1 year ago |
***For a Very Established Crown Corporation to the Government of Canada!***
Role: Senior Service IT Operations Analyst (Windows Server, Azure, and Cisco networking)
Role Type: Permanent Full Time
Pay Rate: $120,000 + bonus + benefits
Working Structure: Ottawa, ON location is preferred (working in office 1 day per week)
They are looking for a Senior Service IT Operations Analyst – Vulnerability Management who will be joining the Tech. Operations & Services team to perform service delivery management functions and provide guidance to external/internal infrastructure/security managed service providers. (Internal IT Vulnerability Management Practice, making sure vulnerabilities are resolved in compliance for corporate policies.
This person will have experience with, and be hands-on with technology domains (in-scope) and be able to lead multiple service management functions (configuration, incident, change, problem management). The role also occasionally requires after hour’s on call rotation - be able to work overtime and occasional non-standard shifts (after-hours/weekends) every 4-6 weeks.
Key Responsibilities
• Lead the IT Vulnerability Management program within the IT Operations team (item tracking, driving resolution, and operational impact assessments)
• Support the Configuration Management within ServiceNow(instance)
• Provide SME expertise on core technical systems (Windows Server, Azure, Cisco Networking, etc.)
• Interact with senior leaders/ architects and provide expertise in assessing risks and impact of vulnerabilities found on any infrastructure
• Triage alerts/activate the Incident Response process (business hours or after hours or if on-call and required)
Requirements to be successful in this role:
• 7+ years' experience in IT infrastructure tech such as server, storage, network, cloud, help desk, etc.
• Working knowledge of Windows Server, Azure, and Cisco networking
• 3+ years' experience in Service Delivery Management in an outsourced IT infrastructure model, including providing oversight to MSP (Managed Service Providers)
• Experience using Tenable Nessus (including running scans and interpreting reports)
• Knowledge of ITSM IT Service management systems
• ITIL v4 & Agile Certifications (ITIL Foundations, CSM, DASM, CSPO, etc.)
• Completion of Azure & Microsoft exams (AZ-900, AZ-104, AZ-400, AZ- 800, AZ-801, etc.)
• Certifications in security auditing and compliance (CISA, etc.)
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