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Service Management Analyst Jobs

Modern Service Management Jobs
By Raas Infotek At Canada
· Excellent organization, communication, project management, problem solving skills.
· Leading customers digital transformation though cloud services management
· Datacenter management and consolidations and competitor tools such as Remedy, BMC, Service Now, Etc.
· Cloud technology experience or familiarity, preferably M365, Dynamics or Azure experience.
· Awareness of technical knowledge (including Azure, Azure Monitoring, Microsoft System Center, and non-Microsoft products)
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Service Management Specialist Jobs
By CMS Consulting At Canada
Experience with FIELDBOSS service management solution implementations
Strong project management and organizational skills
Certifications in FIELDBOSS service management solution is a plus
Thorough understanding of field service and inventory management processes
Demonstrated proficiency in configuring and customizing FIELDBOSS service management solution
Excellent written and verbal communication skills
It Service Management Analyst
By Bayshore HealthCare At Mississauga, Ontario, Canada
Minimum of 5 years experience working on IT Service Management initiatives (processes, concepts, and tools)
Build and maintain ITSM process reporting, optimizes the management of data sources and data accuracy
Define and maintain common Service Management reporting formats and data sources
Work with IT leadership team to define and report on key Service Management process metrics and supporting analysis
Work with process participants to manage completion of process activities and/or management of process metrics
Accountable for the change management process, reviews RFCs, member and organizer of CAB & CR approver
Business Systems Analyst - Service Management
By Canada Life At Toronto, Ontario, Canada
Identify, document, trace, maintain, prioritize, assess, review and approve business requirements with customers (requirements lifecycle management)
College diploma or University degree in Computer Science or IT Management, or equivalent experience
Strong knowledge/experience gathering requirements from business teams in an Agile Environment/Lab and developing requirements/specifications
Collaborate with customers to understand the opportunity and elicit business requirements
Define current and future states, manage risks and change strategy
IIBA ECBA/CCBA certification is an asset
Lead Service Management Analyst(Problem\Change Management)
By OpenText At Richmond Hill, Ontario, Canada
Managing post Incidents activities (Problem Management): Root Cause, Preventative Actions, Monitoring, Process review
There may be a requirement to manage email outside of business hours for business need
Managing planned production Changes and ensuring all requirements (e.g., documentation, approvals, communications) are in place
Applying Critical Thinking: Regular process reviews, assess constraints/limitations and offer recommendations
Analyzing Data and Root Cause: Identify system risks, audit risks, process risks and gaps, trends, and offer recommendations for improvement
Service oriented and strong soft skills
Sr. Service Management Analyst(Reports & Analytics: It Metrics)
By OpenText At Mississauga, Ontario, Canada
Provide ad-hoc reports to Senior Management as required from time to time.
To assist in the development of the database and the management reporting function
Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word, etc.) is required
Escalate any issues detected or spotted from Service Reports to your line manager for investigation.
Ensure accurate and comprehensive data is available to the business
Maintain a thorough understanding of our Service structures and the associated data.
Sr. Service Management Analyst(Incident Manager)
By OpenText At Waterloo, Ontario, Canada
Participate in post Incidents activities (Problem Management): Root Cause, Preventative Actions, Monitoring, Process review
There may be a requirement to manage email outside of business hours for business needs
Critical Thinking/Improvements: Regular process reviews, assess constraints/limitations and offer recommendations
Analyzing Data and Root Cause: Identify system risks, audit risks, process risks and gaps, trends, and offer recommendations for improvement
Service oriented and strong soft skills
Ability to interface confidently with internal customers of various skill sets, expertise, and seniority (e.g., Senior Leadership)
It Service Management Analyst (Continuous Service Improvement)
By Metrolinx At Ontario, Canada
Five (5) years’ experience working on IT Service Management initiatives (processes, concepts, and tools)
Project Management Professional (PMP) or PRINCE2 an asset
Experience with ITSM software tools is preferred.
Solid knowledge of IT infrastructure, including operating systems, networking, databases, information security, and web applications
Identifies and generates periodic and ad-hoc data reports regarding status of ITSM performance indicators.
Senior Business Analyst, Service Management
By Metrolinx At Ontario, Canada
Support Vendor Management, Project and Operations teams by gathering service scope and service level requirements for vendor contracts.
Minimum six (6) years’ related experience in IT Service Management and IT Service Transition
Strong experience in managing and leading operations readiness to support transition of project to operations project management experience
Experience in authoring Service Level Requirement
Demonstrates the ability to develop alternative solutions to problems and recommend the best solution for management decision making
Experience in oversight of vendor performance
Senior It Analyst, Service Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
Work closely with the management team to mature operational practices
1-2 years of experience working in Windows and Linux server environments with knowledge of systems and application services
Experience in technical writing for creating and maintaining concise Knowledge Base articles.
A flexible/hybrid work environment combining in office collaboration and remote working
Demonstrate technical leadership by proposing advancements with tangible business benefits to CPP Investments' IT portfolio
3-6 years of relevant professional experience
Senior Service It Operations Analyst – Vulnerability Management
By CorGTA Inc. At Ontario, Canada
• Knowledge of ITSM IT Service management systems
• Support the Configuration Management within ServiceNow(instance)
Requirements to be successful in this role:
• Experience using Tenable Nessus (including running scans and interpreting reports)
• ITIL v4 & Agile Certifications (ITIL Foundations, CSM, DASM, CSPO, etc.)
• Certifications in security auditing and compliance (CISA, etc.)
It Service Management Analyst
By Metrolinx At Ontario, Canada
Five (5) years’ experience working on IT Service Management initiatives (processes, concepts, and tools)
Project Management Professional (PMP) or PRINCE2 an asset
Utilizes business and technical experience to assist with updating and managing key processes and technologies
Experience with ITSM software tools is preferred.
Solid knowledge of IT infrastructure, including operating systems, networking, databases, information security, and web applications
Coordinates the I&IT Problem Practice meetings, documentation, working group, training, continuous improvement, reporting within ServiceNow.
Senior Service It Operations Analyst – Vulnerability Management
By CorGTA Inc. At Ottawa, Ontario, Canada
• Knowledge of ITSM IT Service management systems
• Support the Configuration Management within ServiceNow(instance)
Requirements to be successful in this role:
• Experience using Tenable Nessus (including running scans and interpreting reports)
• ITIL v4 & Agile Certifications (ITIL Foundations, CSM, DASM, CSPO, etc.)
• Certifications in security auditing and compliance (CISA, etc.)
Senior Analyst- Client Service Management
By The Citco Group Limited At Toronto, Ontario, Canada
Data management experience a plus
Management of information database to ensure accuracy and relevancy
Assist with identifying areas where processes can be optimize and raise them to your manager for further discussion
You have a university degree in a relevant discipline and ideally 2+ years of experience in a financial services firm.
Due Diligence or/and RFP experience at a financial services firm is a plus
Proficiency in communication skills, including both oral and written
It Service Management Analyst
By TravelBrands At Toronto, Ontario, Canada
Experience with IT change management and change advisory board (CAB).
The Skills, Experience and Requirements You Need to be Successful
Experience as a Major Incident Manager.
Minimum 5 years experience performing similar duties.
Experience with IT governance in terms of incident, problem, change, and IT audit.
Configuration experience with ITSM tools (Jira, ServiceDesk Plus, etc.).

Are you looking for an exciting opportunity to join a dynamic team and make an impact in IT Service Management? We are looking for a talented IT Service Management Analyst I to join our team and help us deliver world-class IT services. In this role, you will be responsible for analyzing customer requirements, developing IT service management processes, and providing technical support to ensure the successful delivery of IT services. If you have a passion for IT service management and are looking for a challenging and rewarding role, then this is the job for you!

Overview The It Service Management Analyst I is responsible for providing technical support and service management for IT systems and services. This includes providing technical assistance to customers, troubleshooting and resolving technical issues, and managing service requests. The analyst will also be responsible for maintaining and updating service management processes and procedures. Detailed Job Description The It Service Management Analyst I is responsible for providing technical support and service management for IT systems and services. This includes providing technical assistance to customers, troubleshooting and resolving technical issues, and managing service requests. The analyst will also be responsible for maintaining and updating service management processes and procedures. The analyst will work closely with other IT teams to ensure that service requests are handled in a timely and efficient manner. Job Skills Required
• Knowledge of IT service management processes and procedures
• Knowledge of IT systems and services
• Ability to troubleshoot and resolve technical issues
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT service management
• Knowledge of IT service management processes and procedures
• Knowledge of IT systems and services
• Ability to troubleshoot and resolve technical issues
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
Job Knowledge
• Knowledge of IT service management processes and procedures
• Knowledge of IT systems and services
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices
• Knowledge of software development lifecycle
Job Experience
• At least two years of experience in IT service management
• Experience in customer service
• Experience in project management
• Experience in software development
Job Responsibilities
• Provide technical support and service management for IT systems and services
• Troubleshoot and resolve technical issues
• Manage service requests
• Maintain and update service management processes and procedures
• Work closely with other IT teams to ensure that service requests are handled in a timely and efficient manner
• Monitor and report on service performance
• Provide customer service support
• Develop and implement service management processes and procedures
• Develop and maintain service documentation