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It Service Management Support Analyst Jobs

It Service Management Lead
By Altis Technology At Toronto, Ontario, Canada
3+ years of experience as an IT Service Management Lead or in a similar role.
Ensure reports are provided to an agreed schedule (or on request), including management
Lead end-to-end management of the ITSM process by engaging all sourcing partners
Obtains business and IT senior management support for the change management process and its associated procedures.
Ensures consistency in the IT service management (ITSM) strategy (leveraging IT
Problem, configuration, and release management).
Director, It Service Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
10+ years of progressive experience in an IT Service Management and operations
IT Service Management: All aspects of IT Service Management including incident management, problem management and change management.
Continuous Improvement: Maturing & developing a culture of continuous improvement for IT Service Management.
Responsible for service management process implementation, service management metrics and reporting, and improvements to IT Service Management platform
Define and implement a strategy to drive adoption of service management and operational best practices.
A flexible/hybrid work environment combining in office collaboration and remote working
It Service Center Analyst - Rewarding Work
By Microserve At Greater Toronto Area, Canada
Execute Access Management activities (Account MACD)
Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.
Bachelor’s degree in computer science, engineering, business or another relevant field combination of education and real-world experience
Previous experience in generating knowledge articles
Manages workload in accordance with defined KPI and SLA measurements
Build and revise process workflows based on changing needs of the company environment and services offered by IT
Associate Director, It Service Management
By EQ Bank | Equitable Bank At Toronto, Ontario, Canada
Strong knowledge of ITIL framework and related support processes for incident, problem, and change management (ITILv4 Certification is an asset)
10+ years’ experience working in Technology, developing, administering, process development, governance, or IT Service Management
Minimum of 5+ years of technical leadership and people management experience
Ensure IT Service Management standards, guidelines, and standard operating procedures are defined across all domains in alignment with ITILv4 principles
Strong understanding of Configuration Management
Strong leadership skills to manage across functional teams directly and indirectly toward common solutions.
It Service Management Analyst
By Bayshore HealthCare At Mississauga, Ontario, Canada
Minimum of 5 years experience working on IT Service Management initiatives (processes, concepts, and tools)
Build and maintain ITSM process reporting, optimizes the management of data sources and data accuracy
Define and maintain common Service Management reporting formats and data sources
Work with IT leadership team to define and report on key Service Management process metrics and supporting analysis
Work with process participants to manage completion of process activities and/or management of process metrics
Accountable for the change management process, reviews RFCs, member and organizer of CAB & CR approver
It Service Support Technician
By Davies Ward Phillips & Vineberg LLP At Montreal, Quebec, Canada
Stay appraised of service management knowledge and industry best practices
Using a pre-defined resolution framework, develop and apply IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues
Assists in the management of asset inventory
Communicate frequently with supervisors, working to develop personal skills and abilities.
Active Directory, SCCM, Intune device management tools
Outlook / Exchange and Mimecast email management - preferred
Supervisor, I&It Service Management
By Metrolinx At Ontario, Canada
Minimum six (6) years’ progressive experience supporting and leading IT service management activities, including supervisory experience.
Experience with IT change management and release management processes; ability to successfully integrate with incident and problem management processes.
Supervisory experience to lead the IT Service Management team and oversee contractors to ensure adherence to SLAs.
Identifying, assessing, mitigating and communicating operational risks to Operations management
Supervising the transitions from new and production systems using formal change, incident, problem, and release management processes and related tools
Contributes technical advice and expertise on new service management tools and implements new tools into production and operating environments
Sr. Service Management Analyst(Reports & Analytics: It Metrics)
By OpenText At Mississauga, Ontario, Canada
Provide ad-hoc reports to Senior Management as required from time to time.
To assist in the development of the database and the management reporting function
Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word, etc.) is required
Escalate any issues detected or spotted from Service Reports to your line manager for investigation.
Ensure accurate and comprehensive data is available to the business
Maintain a thorough understanding of our Service structures and the associated data.
It Service Management Analyst (Continuous Service Improvement)
By Metrolinx At Ontario, Canada
Five (5) years’ experience working on IT Service Management initiatives (processes, concepts, and tools)
Project Management Professional (PMP) or PRINCE2 an asset
Experience with ITSM software tools is preferred.
Solid knowledge of IT infrastructure, including operating systems, networking, databases, information security, and web applications
Identifies and generates periodic and ad-hoc data reports regarding status of ITSM performance indicators.
It Service Management Project Manager
By Compunnel Inc. At Toronto, Ontario, Canada
Expert knowledge of MS Project, Excel, MS Word, and Visio. 3-5 years of prior experience in project management is required.
Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management.
5-7 years’ experience - Responsible for management of the entire project lifecycle from project definition/scope through implementation.
integration initiatives. Strong project management and stakeholder engagement capabilities are.
Works with project team & key stakeholders to define and manage the scope, strategy, requirements, and implementation of projects.
Identifies, analyzes, mitigates, documents, and controls project risks & issues escalating to management as needed.
Manager, It Service Management
By Ontario Teachers' Pension Plan At Toronto, Ontario, Canada
Define configuration and data requirements for the Service Management platform (ServiceNow).
You have a Bachelor’s degree in Computer Science, Business Studies, IT or equivalent experience. Intermediate ITIL certification and ServiceNow knowledge preferred.
Deliver vital reporting and facilitate various analyses and decision making concerning ongoing technology portfolio management.
You have 7+ years in information technology and 5+ years’ experience on ITSM tool (preferred ServiceNow).
Experience with the ServiceNow ITSM platform.
Collaborating with Managed Services and Offshore Delivery teams
Senior It Analyst, Service Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
Work closely with the management team to mature operational practices
1-2 years of experience working in Windows and Linux server environments with knowledge of systems and application services
Experience in technical writing for creating and maintaining concise Knowledge Base articles.
A flexible/hybrid work environment combining in office collaboration and remote working
Demonstrate technical leadership by proposing advancements with tangible business benefits to CPP Investments' IT portfolio
3-6 years of relevant professional experience
It Security Analyst, Monitoring (Travel Service)
By House of Commons of Canada Chambre des communes du Canada At Ottawa, Ontario, Canada
Post-secondary education in Computer Science, Information Systems or related field, or equivalent education and/or experience.
Experience with Microsoft Endpoint Manager (Intune);
Experience with the support and troubleshooting of Apple and Android Mobile devices;
Experience in IT support and Client Service;
Knowledge of cloud based technologies such as Microsoft Azure;
Knowledge of system administration and/or security operations;
Senior Service It Operations Analyst – Vulnerability Management
By CorGTA Inc. At Ontario, Canada
• Knowledge of ITSM IT Service management systems
• Support the Configuration Management within ServiceNow(instance)
Requirements to be successful in this role:
• Experience using Tenable Nessus (including running scans and interpreting reports)
• ITIL v4 & Agile Certifications (ITIL Foundations, CSM, DASM, CSPO, etc.)
• Certifications in security auditing and compliance (CISA, etc.)
It Service Management Analyst
By Metrolinx At Ontario, Canada
Five (5) years’ experience working on IT Service Management initiatives (processes, concepts, and tools)
Project Management Professional (PMP) or PRINCE2 an asset
Utilizes business and technical experience to assist with updating and managing key processes and technologies
Experience with ITSM software tools is preferred.
Solid knowledge of IT infrastructure, including operating systems, networking, databases, information security, and web applications
Coordinates the I&IT Problem Practice meetings, documentation, working group, training, continuous improvement, reporting within ServiceNow.
Senior Service It Operations Analyst – Vulnerability Management
By CorGTA Inc. At Ottawa, Ontario, Canada
• Knowledge of ITSM IT Service management systems
• Support the Configuration Management within ServiceNow(instance)
Requirements to be successful in this role:
• Experience using Tenable Nessus (including running scans and interpreting reports)
• ITIL v4 & Agile Certifications (ITIL Foundations, CSM, DASM, CSPO, etc.)
• Certifications in security auditing and compliance (CISA, etc.)
Category Lead - It Service Management (Service Now)
By Bramwith Consulting At Canada
Category Lead - IT Service Management (Service Now)
Category Lead - IT Service Management (Service Now),
Manage key strategic relationships within Service Now
Strong Procurement experience within ITSM (Service Now, Broadcom, Atlassian etc.)
Expert knowledge in Software Procurement
Work collaboratively in a matrix structure alongside the wider IT Procurement function and other categories such as Legal and HR
It Service Manager & Deskside Analyst
By IDC Technologies Solutions Pvt Ltd At Regina, Saskatchewan, Canada
• Initiate escalations and manage severity 1 and 2 incidents and RCAs on behalf of the team
12 months subjected to extension
• In-depth understanding of ITIL and Agile practices
• Confident communicator good at relationship-building• Comfortable interacting with colleagues at all levels
• Willingness to coach and be coached
• Team player with demonstrated ability to help others succeed
It Service Management Analyst
By TravelBrands At Toronto, Ontario, Canada
Experience with IT change management and change advisory board (CAB).
The Skills, Experience and Requirements You Need to be Successful
Experience as a Major Incident Manager.
Minimum 5 years experience performing similar duties.
Experience with IT governance in terms of incident, problem, change, and IT audit.
Configuration experience with ITSM tools (Jira, ServiceDesk Plus, etc.).

Are you looking for an exciting opportunity to join a dynamic IT Service Management team? We are looking for a Support Analyst to provide technical support to our customers and ensure their IT systems are running smoothly. You will be responsible for troubleshooting and resolving customer issues, managing customer accounts, and providing technical guidance. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

An It Service Management Support Analyst is responsible for providing technical support to customers and resolving their IT service management issues. They must be able to troubleshoot and diagnose problems, provide solutions, and ensure customer satisfaction. To become an It Service Management Support Analyst, you should have a degree in computer science or a related field, as well as experience in IT service management. You should also have strong problem-solving and communication skills.

It Service Management Support Analyst Skills required for your resume and career include:

• Knowledge of IT service management principles and practices
• Experience with IT service management tools and software
• Ability to troubleshoot and diagnose technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Knowledge of scripting and programming languages
• Ability to prioritize tasks and manage time effectively

It Service Management Support Analyst Knowledge for your resume and career include:

• Understanding of IT service management processes and procedures
• Knowledge of IT service management tools and software
• Familiarity with scripting and programming languages
• Understanding of customer service principles and practices
• Knowledge of network and system administration
• Understanding of security protocols and best practices

It Service Management Support Analyst Responsibilities for your resume and career include:

• Responding to customer inquiries and resolving IT service management issues
• Troubleshooting and diagnosing technical problems
• Providing technical support and guidance to customers
• Monitoring system performance and ensuring security protocols are followed
• Updating and maintaining IT service management tools and software
• Working with other IT teams to ensure customer satisfaction

It Service Management Support Analyst Experience for your resume and career include:

• Previous experience in IT service management
• Experience with customer service and technical support
• Knowledge of scripting and programming languages
• Experience with network and system administration
• Knowledge of security protocols and best practices

It Service Management Support Analyst Qualifications for your resume and career include:

• Bachelor’s degree in computer science or a related field
• Experience in IT service management
• Knowledge of scripting and programming languages
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and manage time effectively

It Service Management Support Analyst Educations for your resume and career include:

• Bachelor’s degree in computer science or a related field
• Certifications in IT service management
• Training in scripting and programming languages
• Training in customer service and technical support

Tools that help It Service Management Support Analyst work better include:

• IT service management software
• Network and system administration tools
• Scripting and programming languages
• Customer service and technical support tools
• Security protocols and best practices

Good tips to help It Service Management Support Analyst do more effectively include:

• Stay up to date on the latest IT service management trends and technologies.
• Develop strong problem-solving and communication skills.
• Prioritize tasks and manage time effectively.
• Work collaboratively with other IT teams.
• Utilize customer service and technical support tools.

Common It Service Management Support Analyst interview questions include:

• What experience do you have in IT service management?
• How familiar are you with scripting and programming languages?
• What customer service and technical support tools have you used?
• How do you handle difficult customer inquiries?
• What strategies do you use to troubleshoot and diagnose technical issues?