It Service Center Analyst - Rewarding Work

We are desiring to recruit a motivated IT Service Center Analyst to join our dynamic team at Microserve Ltd. in Toronto, ON.
Growing your career as a Full Time IT Service Center Analyst is a terrific opportunity to develop excellent skills.
If you are strong in teamwork, attention to detail and have the right work ethic for the job, then apply for the position of IT Service Center Analyst at Microserve Ltd. today!

• Job #4879
• Type: Fixed Term/Contract
• Location: Toronto, Ontario

IT Service Center Analyst (3 Month Contract)
Location: Toronto, ON
Staffing Placement Opportunity
Reporting to the Lead, IT Service Center, the IT Service Center Analyst is the front facing representative for IT, participating in the daily activities related to operations and delivery of IT Services. The critical influence of this role is in ensuring the timely response and resolution to user requests, as well as responding to single and multiple users incidents with the appropriate level of urgency and care.
Core Responsibilities

• Build and revise process workflows based on changing needs of the company environment and services offered by IT
• Works closely with internal IT partners in “Transition to Operations” guidance and core content requirements for Service Desk support
• Manages workload in accordance with defined KPI and SLA measurements
• Execute Access Management activities (Account MACD)
• Provides the first level technical support business users through our primary methods of contact (Phones, Email, Chat, Self Serve, Deskside support)
• Must be innovative in identifying means to improve IT service quality within established boundaries.
• Be the central point of coordination for Resolution of complex end user issues.

Characteristics For Successful Performance

• Strong problem solving and troubleshooting skills
• Builds and cultivates mutually beneficial relationships with team members and leaders, building strong external networks with people in the industry or profession.
• Strong oral and written communication/presentation skills, effectively communicating technical issues.
• Ability to work independently, or as part of a team
• Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.
• Experience working with multi-national teams
• Ability to quickly comprehend the functions and capabilities of new technologies
• Creates an environment encouraging the open exchange of information and viewpoints.

Required Professional Qualifications And Education

• In-Tune
• Proficient troubleshooting VPN technologies
• Active Directory
• Citrix and VM configuration
• Bachelor’s degree in computer science, engineering, business or another relevant field combination of education and real-world experience
• Previous experience in generating knowledge articles
• SCCM
• Typically, has >10 years of IT work experience in various user facing roles
• Microsoft Office and O365
• Windows 10
• 5 years of experience working in a Service Desk including support for desktop support, customer service and/or production support in multi-platform environments.
• MS Team enabled Meeting room technology
• MS Teams
• Previous experience in developing quick reference guides and self help content for users.

Note; this is an opportunity with a Microserve client.
Benefits of working as a IT Service Center Analyst in Toronto, ON:

• Opportunities to grow
• Opportunity to Make a Difference
• Generous Compensation