Call Center Inbound Sales Associate

What is the opportunity?

We are SP Data Digital, and we like to shake things up! We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telecom, Finance, Technology, and Security! For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about.

We are looking for Remote Call Center Sales Representatives to join our growing team. The ideal candidate will have a high level of customer service experience and strong sales skills. They may handle a high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

What's in it for you?

• 100% Work From Home Position
• Employer sponsored benefits - HEALTH + DENTAL + VISION (We’ve got you covered!)
• Comprehensive PAID training in our virtual training environment
• Opportunity for growth and development - We LOVE to promote from within!
• Company provided equipment
• Full-time position – 40 hours per week!
• Competitive wage - Base of $17.05 per hour + Bonus
• Ongoing coaching, training and the potential for leadership development. You'll have the chance to apply internally for any leadership roles that open up.

What will you do?

You Will

As a Remote Call Center Sales Representative in Canada, you will interact with existing customers who are at risk of cancelling their services by addressing complaints with a goal of increasing sales and customer satisfaction.

• Present products and services based on the customers’ needs and handle objections by explaining how the services and products will benefit them
• Advocate the brand and build customer loyalty, and retain their account
• Answer incoming calls, build rapport, and create a great customer experience by asking probing questions and actively listening to the customer’s request
• Manage call flows and provide first-call resolution
• Develop relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution

Do you have experience working in a customer service sales environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment? We want you on our team!

You’d Be a Great Fit If You Are/Have

• An empathetic person with the ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
• Call Center experience is considered an asset
• Exceptional communicator with both verbal and written skills
• A problem solver, using past experiences and your creative brain to craft solutions that makes sense for our client and the customer
• Open availability to work on a flexible schedule: days, evenings, and weekends to meet customer demand
• Intellectual with a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time
• Confident and self-motivated; can complete multiple tasks at a time with ease
• A sales-oriented individual with at least 1 year of sales experience and can reach aggressive sales targets
• Experience in a retention role is considered an asset
• At least 6 months of customer service experience, in any field

Important Details

• Internet Connection 15Mbps Download/6Mbps Upload
• Permanent full-time positions only: Must have open availability to work a variety of shift timings to meet customer demand, this may include evenings and weekends.
• Internet Connection MUST be able to be hardwired to the router, No WIFI (Ethernet cable is mandatory)
• A dedicated and Distraction Free Workspace is necessary
• Headset with microphone (USB) and webcam (for training)

SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.