Call Center Appointment Coordinator

Posting Title: Call Centre Appointment Coordinator Hybrid Schedule
Job description
Looking to build a career in customer service, sales, or client relations? This may be a perfect opportunity for you…
Schooley Mitchell is hiring for outbound Call Center Appointment Coordinators to join our people-focused team at our Kitchener office. Successful candidates demonstrate confidence, motivation, as well as focus and determination, to achieve great results.
Schooley Mitchell is North America’s largest Cost Reduction Consultancy.
What is that?
Put simply, we work to reduce business expenses for our clients. Too many take their business expenses as written in stone – we know better. Our Cost Reduction Consultants look over our clients’ bills and look for ways to save them money.
Schooley Mitchell’s business model is unique; we make our money by saving our clients money. There are only two possible outcomes:
We identify savings for them, with our fee coming from a portion of those savings.
We find no savings, and they rest assured knowing their business expenses are as lean as possible – costing them nothing to do so.
What you would be doing is promoting our cost reduction consulting services to potential clients; explaining what we do, and how we can help. On successful calls, you would book a future appointment for one of our consultants to take it from there; bonus compensation is awarded for successful appointment bookings.
Responsibilities and Duties
Primarily, make approximately 110-160 outbound calls a day to discuss the services we offer to our clients, and generate appointments for our sales team.
Smile as you pick up the phone.
Educating Prospects on our cost reduction consulting services by following sales scripts/guidelines.
Keeps work area neat and clean.
Maintain detailed records of all calls, as well as follow up information.
Accurately set up appointments with prospective customers
Communicate professionally with potential customers and/or clients.
Details of the Position
Full-time; Monday to Friday, working from 9am to 5pm, with a one (1) hour unpaid lunch.
$17.50 per hour
Bonuses awarded for qualified appointments scheduled.
Desired Qualifications and Skills
Comfortable making cold calls and talking to new people all day
Possesses an energetic, professional, and friendly demeanor.
Personable, enjoy helping others.
Ability to quickly build a rapport with potential clients.
Strong communication skills – both verbally and written; speaking clearly and with confidence
Enjoy a fast-paced team environment.
Self-motivated and goal-orientated
Tenacity to handle rejection and continue with a positive attitude and move on to the next call.
Team player attitude.
Excellent customer service skills
Highly organized, working well under pressure.
Basic computer skills and a willingness to learn.
Experience with inside sales, cold calling, telemarketing and/or call centres is considered an asset.
Additional Information
Company-provided equipment for business use (laptop, keyboard, mouse, and headphone set)
Benefits include life insurance, accidental death, and long-term disability after one (1) year of continuous employment.
Equal opportunity employer
Training and ongoing coaching provided.
Casual dress
On-site parking
Hybrid Schedule (After 3-month probation)
Schooley Mitchell is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Schooley Mitchell will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.
For additional information about Schooley Mitchell, please go to: https://www.schooleymitchell.com/.
Job Types: Full-time, Permanent
Salary: $17.50 per hour
Benefits:
Casual dress
Disability insurance
Life insurance
Paid time off
Schedule:
Day shift
Monday to Friday
No weekends
Supplemental pay types:
Bonus pay
Education:
Secondary School (preferred)
Language:
Fluent English (required)
Work Location: Hybrid remote in Kitchener, ON