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Call Center Supervisor Jobs

Call Center Supervisor Jobs
By KIT Recruitment At Oakville, Ontario, Canada
Benefits from day ONE, health & dental (100% coverage)
Hybrid, 2 in office 3 work from home.
Strong knowledge of SAP an asset
Advanced computer skills on Word and Excel
Must have a least 2+ years of Supervisory Experience in a Call Centre Environment
Must have 2 years of B2B experience.
Remote Call Center Representative (Saskatchewan) ($13.60 / Hour)
By Talentify.io At Canada
Utilize systems and technology to complete account management tasks
WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
Recognize sales opportunity and apply sales skills to upgrade
Appropriately escalate customer dissatisfaction with managerial team
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Conversion Supervisor, Canadian Tire Center
By Ottawa Senators Hockey Club At Ottawa, Ontario, Canada
Health & Safety Responsibilities And Accountabilities
Responsible for ensuring that the department is properly staffed with the proper number of team members possessing the required skills
Schedules all supplemental labour requirements to ensure that all conversions and events are staffed appropriately
Minimum 2 years’ previous experience as a supervisor
In depth knowledge of occupational hazards and standard safety precautions
Must possess effective oral and written communication skills
Call Center Representative (Billing)
By Recruit Action inc. At Markham, Ontario, Canada
1-2 years experience in a contact center environment.
Excellent telephone manner and communication skills.
Prior customer service experience in a similar role.
Bilingual French knowledge an asset.
Previous Customer Service experience – preferably in a call center environment.
Clear and concise supportive communication and interpersonal skills.
Call Center Representative Jobs
By Teamrecruiter.com At Sault Ste. Marie, Ontario, Canada
·Knowledge of Microsoft applications, internet, and proficient keyboarding skills
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
·Excellent communication skills (verbal and written English required)
·University degree or college diploma in relevant field, or equivalent work experience
·3+ years of experience working in customer service
·3+ years of experience working in complex, challenging environments
Senior Call Center Supervisor - Onsite
By Ipsos in Canada At Winnipeg, Manitoba, Canada
Prior experience working in a call center
Well-developed and effective interpersonal skills
Knowledge of Microsoft Office Suite applications
Staff Development and Supervision: Takes an active role in supporting the team in reaching their full potential as Market Research Interviewers.
Collaboration and Teamwork: Serves as role model through leading by example. Keeps open communication with Project Coordinators regarding KPIs and deadlines.
Quality Control: Quality assurance on interviews.
Call Center Appointment Coordinator
By Schooley Mitchell At Kitchener, Ontario, Canada

Posting Title: Call Centre Appointment Coordinator Hybrid Schedule Job description Looking to build a career in customer service, sales, or client relations? This may be a perfect opportunity for ...

Bilingual Call Center Supervisor, $88K
By KIT Recruitment At Oakville, Ontario, Canada
Benefits from day ONE, health & dental (100% coverage)
Hybrid, 2 in office 3 work from home.
Strong knowledge of SAP required.
Advanced computer skills on Word and Excel
Must have a least 2+ years of Supervisory Experience in a Call Centre Environment
Must have 2 years of B2B experience.
Remote Call Center Representative (Saskatchewan) ($14.50 / Hour)
By Talentify.io At Canada
Bachelor's or Master's degree in Data Analysis, Financial Analysis, Population Management, or Statistics
Opportunity to work remotely from anywhere in the specified states
Collaborate with a team of experienced professionals in healthcare data analytics
Make a meaningful impact on improving patient experience, care quality, and cost reduction
3+ years of experience in data analytics
2+ years of SQL experience, including writing queries from scratch
Remote Call Center Representative (Alberta) ($15.50 / Hour)
By Talentify.io At Canada
Personalize the customer experience and assist with orders and accounts
Problem-solving skills and the ability to de-escalate unique situations
Strong communication skills to interact with customers, peers, and leaders
Remote work not permitted in NYC at this time
Handle a high volume of inbound customer inquiries
Handle a variety of tasks including confirming refunds, taking payments, and analyzing account data
Call Center Specialist Jobs
By Jascott Financial Management Inc. At Toronto, Ontario, Canada
Identify customers conferencing needs based on their business requirements, educate and recommend appropriate products and services.
Excellent presentation and communication skills
An innovative thinker with skill in generating solutions that meet customer needs
Excellent written and oral communication skills
Previous call center experience is an asset.
Facilitate hosted conference calls. Including executive introduction, addressing quality issues, and conducting Q&A.
Call Center Agent Jobs
By Merit Services At Vaughan, Ontario, Canada
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Example: Excellent verbal and written communication skills
Call Center Representative Jobs
By Reliable Parts Ltd. At Coquitlam, British Columbia, Canada
Strong written and oral communication skills
Appliance parts knowledge would be an asset
Answer phones and respond to Customer requests
Look up part and model numbers for applicable Appliances
Place Customer orders in computer system
Transfer customer calls to appropriate Employee or Branch
Call Center Assistant Jobs
By DependableIT Group Inc At Canada
Discuss the qualifications defined in the conditions.
Knowledge of call center fundamentals and technologies
Interpersonal skills, ability to quickly establish and maintain contact with clients
Answer incoming calls, make outgoing calls, respond to customer inquiries in a timely manner
Identify client needs and interests, help clients navigate our portfolio to understand what can be most profitable.
Collaborate with program teams to ensure customer requests are addressed in a timely manner.
Call Center Specialist Jobs
By Jascott Financial Management Inc. At Ottawa, Ontario, Canada
Identify customers conferencing needs based on their business requirements, educate and recommend appropriate products and services.
Excellent presentation and communication skills
An innovative thinker with skill in generating solutions that meet customer needs
Excellent written and oral communication skills
Previous call center experience is an asset.
Facilitate hosted conference calls. Including executive introduction, addressing quality issues, and conducting Q&A.
Call Center Specialist Jobs
By Jascott Financial Management Inc. At Calgary, Alberta, Canada
Identify customers conferencing needs based on their business requirements, educate and recommend appropriate products and services.
Excellent presentation and communication skills
An innovative thinker with skill in generating solutions that meet customer needs
Excellent written and oral communication skills
Previous call center experience is an asset.
Facilitate hosted conference calls. Including executive introduction, addressing quality issues, and conducting Q&A.
Call Center Manager, Infrastructure -
By Randstad Canada At Toronto, Ontario, Canada
Work with vendor management to negotiate favourable service level agreements with third-party partners
Experience managing department finances to ensure all operations are within budget.
Experience in dealing with sophisticated problems and quick turnaround requirements in a fast paced environment
Excellent partner management and political awareness
Call Center Manager, Infrastructure - Hybrid (Contract Position)
Outstanding Experience of large scale delivery
It Project Manager - Call Center Implementation
By Altis Technology At Mississauga, Ontario, Canada
Minimum 5 years of experience in IT project management.
Hourly rate: $70-85/hour (based on experience and qualifications)
Facilitate user adoption and change management strategies to ensure seamless integration and acceptance of new technologies.
Strong knowledge and experience with Salesforce implementation is an asset.
Solid understanding of change management principles and techniques.
Proficient in project management software and tools..
Project Manager(Call Center)Design & Delivery
By Bell At Toronto, Ontario, Canada
Project Management Designation/Certification is an asset.
Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, BRD, WBS, Budget, etc.).
Learn and apply agile project management methodologies, as required.
Provide regular updates on project status, including risks and risk management approach to senior management.
Create and / or collaborate with IT PM process mapping and targeted customer experience.
Identification of new opportunities and related solutions to deliver benefits above committed project deliverables.
Call Center Representative (Billing) - Markham
By Recruit Action inc. At Markham, Ontario, Canada
1-2 years experience in a contact center environment.
Excellent telephone manner and communication skills.
Prior customer service experience in a similar role.
Bilingual French knowledge an asset.
Previous Customer Service experience – preferably in a call center environment.
Clear and concise supportive communication and interpersonal skills.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Call Center Supervisor to join our team and help us provide exceptional customer service. If you have experience in customer service and a passion for leading a team, this could be the perfect job for you!

A Call Center Supervisor is responsible for overseeing the day-to-day operations of a call center. This includes managing staff, monitoring performance, and ensuring customer satisfaction.

What is Call Center Supervisor Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and lead a team
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Ability to analyze data and make decisions
• Problem-solving and conflict resolution skills
• Time management and organizational skills

What is Call Center Supervisor Qualifications?

• Bachelor’s degree in business, management, or related field
• Previous experience in a call center or customer service environment
• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Proficiency in Microsoft Office and other software programs

What is Call Center Supervisor Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center operations and technology
• Knowledge of applicable laws and regulations
• Knowledge of performance metrics and reporting

What is Call Center Supervisor Experience?

• Previous experience in a call center or customer service environment
• Previous experience in a supervisory role

What is Call Center Supervisor Responsibilities?

• Monitor call center performance and ensure customer satisfaction
• Manage staff and provide training and development opportunities
• Analy