Call Center Representative (Billing)

Are you looking for a stimulating and dynamic job in the surrounding area of Markham? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for two Call Center Representative (AVICJP00002331/ AVICJP00002332) for one of our clients.

What is in it for you:

• Hybrid position
• Salary of 19,15$/h
• Monday to Friday (rotating shifts between 8:00 a.m. to 8:00 p.m.)
• Full-Time (37,5 hours per week)
• 6-month contract
• Dynamic and professional environment
• Be part of a passionate and inclusive team

Responsibilities:

• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Provide excellent service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Take ownership of customer relations through service and commitment to follow through.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

What you will need to succeed:

• 1-2 years experience in a contact center environment.
• Proficiency in word processing, excel and various web-based programs/Windows applications.
• Prior customer service experience in a similar role.
• Must be flexible with respect to working hours –needs.
• Professional telephone/email talent and etiquette.
• Bilingual French knowledge an asset.
• Excellent telephone manner and communication skills.
• Clear and concise supportive communication and interpersonal skills.
• Ability to multi-task in a fast paced space.
• Analyze and resolve customer concerns (problem solving skills).
• Previous Customer Service experience – preferably in a call center environment.
• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day
• Attendance and punctuality is imperative.
• Quick to adapt to an evolving surrounding.