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Call Center Analyst Jobs

Call Center Representative Jobs
By Keilty Realty Corporation At Toronto, Ontario, Canada
Customer Service Representatives and Customer Support skills
Excellent interpersonal skills and ability to build rapport with customers
Ability to multitask, prioritize, and manage time effectively
Computer literacy, including experience with databases, spreadsheets, and word processing software
Experience in the real estate industry and/or call center experience is a plus
Minimum of a high school diploma or equivalent, post-secondary education is an asset
Bilingual Call Center Representative
By Reliable Parts Ltd. At Montreal, Quebec, Canada
Strong written and oral communication skills
Appliance parts knowledge would be an asset
Answer phones and respond to Customer requests
Look up part and model numbers for applicable Appliances
Place Customer orders in computer system
Transfer customer calls to appropriate Employee or Branch
Call Center Representative Jobs
By Cosmetic Physician Partners At Montreal, Quebec, Canada
Frequently attend educational seminars to improve knowledge and performance level
Manage outbound calls to rebook current patients for new appointments
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Call leads who signed up online and get them to book
Call Center Manager Jobs
By Pacific Outdoor Living At Sun Valley, Saskatchewan, Canada
Basic computer and data entry skills
Experience being a call center agent or similar retail experience
Experience running a call center is a plus
2 years of CSR experience is a plus
invests in our team and offers real opportunities for career growth
Ability to be on the phone 8 hours a day as well as make some cold calls
Call Center Representative Jobs
By Dexian At Halifax, Nova Scotia, Canada
· This job req is for the Group Benefits department.
· Seeking candidates with a minimum 6 months work experience in a call center environment.
· A solution driven mindset, problem solving and decision-making skills.
· Previous customer service experience in a contact center, retail environment or service industry.
· Previous experience in a contact center environment would be considered a tremendous asset.
Location: Halifax Nova Scotia CAN B3L 4G6
It Service Center Analyst - Rewarding Work
By Microserve At Greater Toronto Area, Canada
Execute Access Management activities (Account MACD)
Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.
Bachelor’s degree in computer science, engineering, business or another relevant field combination of education and real-world experience
Previous experience in generating knowledge articles
Manages workload in accordance with defined KPI and SLA measurements
Build and revise process workflows based on changing needs of the company environment and services offered by IT
Call Center Supervisor Jobs
By KIT Recruitment At Oakville, Ontario, Canada
Benefits from day ONE, health & dental (100% coverage)
Hybrid, 2 in office 3 work from home.
Strong knowledge of SAP an asset
Advanced computer skills on Word and Excel
Must have a least 2+ years of Supervisory Experience in a Call Centre Environment
Must have 2 years of B2B experience.
Call Center Agent (Canada)
By SRR Group At Longueuil, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Able to remain calm, composed, and professional even under pressure
Call Center Agent (Canada)
By SRR Group At Québec, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Able to remain calm, composed, and professional even under pressure
Call Center Agent (Canada)
By SRR Group At Sherbrooke, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Able to remain calm, composed, and professional even under pressure
Call Center Agent (Canada)
By SRR Group At Montreal, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Able to remain calm, composed, and professional even under pressure
Call Center Agent (Canada)
By SRR Group At Laval, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Remote Call Center Representative (Saskatchewan) ($13.60 / Hour)
By Talentify.io At Canada
Utilize systems and technology to complete account management tasks
WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
Recognize sales opportunity and apply sales skills to upgrade
Appropriately escalate customer dissatisfaction with managerial team
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Call Center Inbound Sales Associate
By SP Data Digital At Victoria, British Columbia, Canada
100% Work From Home Position
Employer sponsored benefits - HEALTH + DENTAL + VISION (We’ve got you covered!)
Manage call flows and provide first-call resolution
A sales-oriented individual with at least 1 year of sales experience and can reach aggressive sales targets
At least 6 months of customer service experience, in any field
Call Center experience is considered an asset
Call Center Agent Jobs
By Pacific Outdoor Living At Sun Valley, Saskatchewan, Canada
Basic computer and data entry skills
Experience being a call center agent or similar retail experience
2 years of CSR experience is a plus
invests in our team and offers real opportunities for career growth
Ability to be on the phone 8 hours a day as well as make some cold calls
Ability to type 40+ WPM
Call Center Representative (Billing)
By Recruit Action inc. At Markham, Ontario, Canada
1-2 years experience in a contact center environment.
Excellent telephone manner and communication skills.
Prior customer service experience in a similar role.
Bilingual French knowledge an asset.
Previous Customer Service experience – preferably in a call center environment.
Clear and concise supportive communication and interpersonal skills.
Call Center Representative Jobs
By Teamrecruiter.com At Sault Ste. Marie, Ontario, Canada
·Knowledge of Microsoft applications, internet, and proficient keyboarding skills
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
·Excellent communication skills (verbal and written English required)
·University degree or college diploma in relevant field, or equivalent work experience
·3+ years of experience working in customer service
·3+ years of experience working in complex, challenging environments
Senior Call Center Supervisor - Onsite
By Ipsos in Canada At Winnipeg, Manitoba, Canada
Prior experience working in a call center
Well-developed and effective interpersonal skills
Knowledge of Microsoft Office Suite applications
Staff Development and Supervision: Takes an active role in supporting the team in reaching their full potential as Market Research Interviewers.
Collaboration and Teamwork: Serves as role model through leading by example. Keeps open communication with Project Coordinators regarding KPIs and deadlines.
Quality Control: Quality assurance on interviews.
Call Center Appointment Coordinator
By Schooley Mitchell At Kitchener, Ontario, Canada

Posting Title: Call Centre Appointment Coordinator Hybrid Schedule Job description Looking to build a career in customer service, sales, or client relations? This may be a perfect opportunity for ...

Bilingual Call Center Supervisor, $88K
By KIT Recruitment At Oakville, Ontario, Canada
Benefits from day ONE, health & dental (100% coverage)
Hybrid, 2 in office 3 work from home.
Strong knowledge of SAP required.
Advanced computer skills on Word and Excel
Must have a least 2+ years of Supervisory Experience in a Call Centre Environment
Must have 2 years of B2B experience.

Are you looking for a job that offers a great work/life balance and the opportunity to make a real difference? Become a Call Center Analyst and join our team of professionals who are dedicated to providing excellent customer service!

Overview A Call Center Analyst is responsible for providing customer service and technical support to customers over the phone. They are responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. Detailed Job Description A Call Center Analyst is responsible for providing customer service and technical support to customers over the phone. They are responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. They must be able to effectively communicate with customers, understand customer needs, and provide solutions. They must also be able to handle customer complaints and escalate them to the appropriate personnel. Job Skills Required
• Excellent communication skills
• Ability to troubleshoot customer issues
• Ability to provide solutions to customer problems
• Ability to handle customer complaints
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Ability to multitask
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous call center experience
• Previous technical support experience
Job Responsibilities
• Provide customer service and technical support to customers over the phone
• Troubleshoot customer issues and provide solutions
• Handle customer complaints and escalate them to the appropriate personnel
• Ensure customer satisfaction
• Follow customer service policies and procedures
• Maintain customer service records
• Monitor customer service metrics and performance