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Call Center Analyst Jobs in Sherbrooke, Quebec

Call Center Agent (Canada)
By SRR Group At Sherbrooke, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Able to remain calm, composed, and professional even under pressure
Bilingual Call Center Representative
By Reliable Parts Ltd. At Montreal, Quebec, Canada
Strong written and oral communication skills
Appliance parts knowledge would be an asset
Answer phones and respond to Customer requests
Look up part and model numbers for applicable Appliances
Place Customer orders in computer system
Transfer customer calls to appropriate Employee or Branch
Call Center Representative Jobs
By Cosmetic Physician Partners At Montreal, Quebec, Canada
Frequently attend educational seminars to improve knowledge and performance level
Manage outbound calls to rebook current patients for new appointments
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Call leads who signed up online and get them to book
Call Center Agent (Canada)
By SRR Group At Longueuil, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Able to remain calm, composed, and professional even under pressure
Call Center Agent (Canada)
By SRR Group At Québec, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Able to remain calm, composed, and professional even under pressure
Call Center Agent (Canada)
By SRR Group At Montreal, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Able to remain calm, composed, and professional even under pressure
Call Center Agent (Canada)
By SRR Group At Laval, Quebec, Canada
Good French and English communication skills.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of client and find solution to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Shift-based — in a Call Center that works 24/7.
Remote Call Center Representative (Saskatchewan) ($13.60 / Hour)
By Talentify.io At Canada
Utilize systems and technology to complete account management tasks
WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
Recognize sales opportunity and apply sales skills to upgrade
Appropriately escalate customer dissatisfaction with managerial team
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Remote Call Center Representative (Saskatchewan) ($14.50 / Hour)
By Talentify.io At Canada
Bachelor's or Master's degree in Data Analysis, Financial Analysis, Population Management, or Statistics
Opportunity to work remotely from anywhere in the specified states
Collaborate with a team of experienced professionals in healthcare data analytics
Make a meaningful impact on improving patient experience, care quality, and cost reduction
3+ years of experience in data analytics
2+ years of SQL experience, including writing queries from scratch
Remote Call Center Representative (Alberta) ($15.50 / Hour)
By Talentify.io At Canada
Personalize the customer experience and assist with orders and accounts
Problem-solving skills and the ability to de-escalate unique situations
Strong communication skills to interact with customers, peers, and leaders
Remote work not permitted in NYC at this time
Handle a high volume of inbound customer inquiries
Handle a variety of tasks including confirming refunds, taking payments, and analyzing account data
Virtual Call Center Agent
By HelpWelp At Canada
What other skills/experience would be helpful to have?
Excellent communication and listening skills, both written and verbal
Strong attention to detail and problem-solving skills
Ability to work remotely in your home office
What will be my duties and responsibilities in this job?
What are the requirements needed for this position?
Call Center Assistant Jobs
By DependableIT Group Inc At Canada
Discuss the qualifications defined in the conditions.
Knowledge of call center fundamentals and technologies
Interpersonal skills, ability to quickly establish and maintain contact with clients
Answer incoming calls, make outgoing calls, respond to customer inquiries in a timely manner
Identify client needs and interests, help clients navigate our portfolio to understand what can be most profitable.
Collaborate with program teams to ensure customer requests are addressed in a timely manner.
Call Center Representative [Fully Remote - Part Time]
By iwinBACK Inc. At Canada
Work remotely from the comfort of your home using your own PC or laptop.
Present the benefits of our services persuasively over the phone.
Ask relevant questions to understand customer requirements.
Report to the Call Center Manager.
Advantage: prior experience in sales calls or as a Call Center agent.
Simply plug in your microphone and start working.
Remote Call Center Representative (Newfoundland) ($14.50 / Hour)
By Talentify.io At Canada
Utilize systems and technology to complete account management tasks
WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
Recognize sales opportunity and apply sales skills to upgrade
Appropriately escalate customer dissatisfaction with managerial team
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Bilingual Call Center Agent
By Double Pizza At Montreal, Quebec, Canada

Hiring bilingual agents for food call center in Ville Saint-Laurent. Send your CV to service@doublePizza.

Remote Call Center Representative (Prince Edward Island) ($13.70 / Hour)
By Talentify.io At Canada
Utilize systems and technology to complete account management tasks
WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
Recognize sales opportunity and apply sales skills to upgrade
Appropriately escalate customer dissatisfaction with managerial team
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Remote Call Center Representative (Manitoba) ($14.50 / Hour)
By Talentify.io At Canada
Utilize systems and technology to complete account management tasks
WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
Recognize sales opportunity and apply sales skills to upgrade
Appropriately escalate customer dissatisfaction with managerial team
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Call Center Agent Jobs
By Air Transat At Montréal-Ouest, Quebec, Canada
All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service
Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)
A full range of group insurance, a RRSP and advantageous travel benefits
Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.
Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.
Known for having great customer service skills
Customer Service/Call Center Specialist - Remote In Canada
By Alphanumeric Systems At Canada
Experience using standard process management methodologies.
PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.).
Type of Work: Fully remote from wherever you want in Canada with all the equipment provided
Benefits: Medical, Dental, Life Insurance
Excellent English communication skills, spoken and written.
Experience supporting customers with various e-commerce and ticketing systems.
Call Center Representative Jobs
By Keilty Realty Corporation At Toronto, Ontario, Canada
Customer Service Representatives and Customer Support skills
Excellent interpersonal skills and ability to build rapport with customers
Ability to multitask, prioritize, and manage time effectively
Computer literacy, including experience with databases, spreadsheets, and word processing software
Experience in the real estate industry and/or call center experience is a plus
Minimum of a high school diploma or equivalent, post-secondary education is an asset
Call Center Manager Jobs
By Pacific Outdoor Living At Sun Valley, Saskatchewan, Canada
Basic computer and data entry skills
Experience being a call center agent or similar retail experience
Experience running a call center is a plus
2 years of CSR experience is a plus
invests in our team and offers real opportunities for career growth
Ability to be on the phone 8 hours a day as well as make some cold calls
Call Center Representative Jobs
By Dexian At Halifax, Nova Scotia, Canada
· This job req is for the Group Benefits department.
· Seeking candidates with a minimum 6 months work experience in a call center environment.
· A solution driven mindset, problem solving and decision-making skills.
· Previous customer service experience in a contact center, retail environment or service industry.
· Previous experience in a contact center environment would be considered a tremendous asset.
Location: Halifax Nova Scotia CAN B3L 4G6
It Service Center Analyst - Rewarding Work
By Microserve At Greater Toronto Area, Canada
Execute Access Management activities (Account MACD)
Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.
Bachelor’s degree in computer science, engineering, business or another relevant field combination of education and real-world experience
Previous experience in generating knowledge articles
Manages workload in accordance with defined KPI and SLA measurements
Build and revise process workflows based on changing needs of the company environment and services offered by IT
Call Center Supervisor Jobs
By KIT Recruitment At Oakville, Ontario, Canada
Benefits from day ONE, health & dental (100% coverage)
Hybrid, 2 in office 3 work from home.
Strong knowledge of SAP an asset
Advanced computer skills on Word and Excel
Must have a least 2+ years of Supervisory Experience in a Call Centre Environment
Must have 2 years of B2B experience.
Call Center Inbound Sales Associate
By SP Data Digital At Victoria, British Columbia, Canada
100% Work From Home Position
Employer sponsored benefits - HEALTH + DENTAL + VISION (We’ve got you covered!)
Manage call flows and provide first-call resolution
A sales-oriented individual with at least 1 year of sales experience and can reach aggressive sales targets
At least 6 months of customer service experience, in any field
Call Center experience is considered an asset
Call Center Agent Jobs
By Pacific Outdoor Living At Sun Valley, Saskatchewan, Canada
Basic computer and data entry skills
Experience being a call center agent or similar retail experience
2 years of CSR experience is a plus
invests in our team and offers real opportunities for career growth
Ability to be on the phone 8 hours a day as well as make some cold calls
Ability to type 40+ WPM
Call Center Representative (Billing)
By Recruit Action inc. At Markham, Ontario, Canada
1-2 years experience in a contact center environment.
Excellent telephone manner and communication skills.
Prior customer service experience in a similar role.
Bilingual French knowledge an asset.
Previous Customer Service experience – preferably in a call center environment.
Clear and concise supportive communication and interpersonal skills.
Call Center Representative Jobs
By Teamrecruiter.com At Sault Ste. Marie, Ontario, Canada
·Knowledge of Microsoft applications, internet, and proficient keyboarding skills
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
·Excellent communication skills (verbal and written English required)
·University degree or college diploma in relevant field, or equivalent work experience
·3+ years of experience working in customer service
·3+ years of experience working in complex, challenging environments
Senior Call Center Supervisor - Onsite
By Ipsos in Canada At Winnipeg, Manitoba, Canada
Prior experience working in a call center
Well-developed and effective interpersonal skills
Knowledge of Microsoft Office Suite applications
Staff Development and Supervision: Takes an active role in supporting the team in reaching their full potential as Market Research Interviewers.
Collaboration and Teamwork: Serves as role model through leading by example. Keeps open communication with Project Coordinators regarding KPIs and deadlines.
Quality Control: Quality assurance on interviews.
Call Center Appointment Coordinator
By Schooley Mitchell At Kitchener, Ontario, Canada

Posting Title: Call Centre Appointment Coordinator Hybrid Schedule Job description Looking to build a career in customer service, sales, or client relations? This may be a perfect opportunity for ...

Bilingual Call Center Supervisor, $88K
By KIT Recruitment At Oakville, Ontario, Canada
Benefits from day ONE, health & dental (100% coverage)
Hybrid, 2 in office 3 work from home.
Strong knowledge of SAP required.
Advanced computer skills on Word and Excel
Must have a least 2+ years of Supervisory Experience in a Call Centre Environment
Must have 2 years of B2B experience.
Call Center Specialist Jobs
By Jascott Financial Management Inc. At Toronto, Ontario, Canada
Identify customers conferencing needs based on their business requirements, educate and recommend appropriate products and services.
Excellent presentation and communication skills
An innovative thinker with skill in generating solutions that meet customer needs
Excellent written and oral communication skills
Previous call center experience is an asset.
Facilitate hosted conference calls. Including executive introduction, addressing quality issues, and conducting Q&A.
Call Center Agent Jobs
By Merit Services At Vaughan, Ontario, Canada
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Example: Excellent verbal and written communication skills
Call Center Representative Jobs
By Reliable Parts Ltd. At Coquitlam, British Columbia, Canada
Strong written and oral communication skills
Appliance parts knowledge would be an asset
Answer phones and respond to Customer requests
Look up part and model numbers for applicable Appliances
Place Customer orders in computer system
Transfer customer calls to appropriate Employee or Branch
Call Center Specialist Jobs
By Jascott Financial Management Inc. At Ottawa, Ontario, Canada
Identify customers conferencing needs based on their business requirements, educate and recommend appropriate products and services.
Excellent presentation and communication skills
An innovative thinker with skill in generating solutions that meet customer needs
Excellent written and oral communication skills
Previous call center experience is an asset.
Facilitate hosted conference calls. Including executive introduction, addressing quality issues, and conducting Q&A.
Call Center Specialist Jobs
By Jascott Financial Management Inc. At Calgary, Alberta, Canada
Identify customers conferencing needs based on their business requirements, educate and recommend appropriate products and services.
Excellent presentation and communication skills
An innovative thinker with skill in generating solutions that meet customer needs
Excellent written and oral communication skills
Previous call center experience is an asset.
Facilitate hosted conference calls. Including executive introduction, addressing quality issues, and conducting Q&A.
Call Center Manager, Infrastructure -
By Randstad Canada At Toronto, Ontario, Canada
Work with vendor management to negotiate favourable service level agreements with third-party partners
Experience managing department finances to ensure all operations are within budget.
Experience in dealing with sophisticated problems and quick turnaround requirements in a fast paced environment
Excellent partner management and political awareness
Call Center Manager, Infrastructure - Hybrid (Contract Position)
Outstanding Experience of large scale delivery
It Project Manager - Call Center Implementation
By Altis Technology At Mississauga, Ontario, Canada
Minimum 5 years of experience in IT project management.
Hourly rate: $70-85/hour (based on experience and qualifications)
Facilitate user adoption and change management strategies to ensure seamless integration and acceptance of new technologies.
Strong knowledge and experience with Salesforce implementation is an asset.
Solid understanding of change management principles and techniques.
Proficient in project management software and tools..

Are you looking for a job that offers a great work/life balance and the opportunity to make a real difference? Become a Call Center Analyst and join our team of professionals who are dedicated to providing excellent customer service!

Overview A Call Center Analyst is responsible for providing customer service and technical support to customers over the phone. They are responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. Detailed Job Description A Call Center Analyst is responsible for providing customer service and technical support to customers over the phone. They are responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction. They must be able to effectively communicate with customers, understand customer needs, and provide solutions. They must also be able to handle customer complaints and escalate them to the appropriate personnel. Job Skills Required
• Excellent communication skills
• Ability to troubleshoot customer issues
• Ability to provide solutions to customer problems
• Ability to handle customer complaints
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Ability to multitask
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous call center experience
• Previous technical support experience
Job Responsibilities
• Provide customer service and technical support to customers over the phone
• Troubleshoot customer issues and provide solutions
• Handle customer complaints and escalate them to the appropriate personnel
• Ensure customer satisfaction
• Follow customer service policies and procedures
• Maintain customer service records
• Monitor customer service metrics and performance