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Call Center Agent (Canada)

Company

SRR Group
Address Sherbrooke, Quebec, Canada
Employment type CONTRACTOR
Salary
Category Consumer Services
Expires 2023-09-06
Posted at 8 months ago
Job Description
This is a remote position.


The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.


DUTIES AND RESPONSIBILITIES:


  • Identify the needs of client and find solution to it.
  • Good French and English communication skills.
  • Answering inbound calls, converting them to leads, and later to towing jobs.
  • Responsible for managing a whole lot of incoming and outgoing calls in the operations.


WORKING CONDITIONS:


  • Weekly Payout
  • Remote
  • Shift-based — in a Call Center that works 24/7.
  • Pacific Time Zone


Requirements SKILLS AND QUALIFICATIONS:


  • Able to remain calm, composed, and professional even under pressure
  • Knows how to use Google Maps
  • Fast typing skills
  • Good English (grammar, speaking, conversational)


TECHNICAL & PHYSICAL REQUIREMENTS:


  • High speed and stable internet connection
  • A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)
  • Power back up and internet back up is a MUST.
  • Super important — a quiet place to work, without any background noises