Work-At-Home Call Center Representative (Full-Time) ($13.70 / Hour)

Advantages Of Joining Our Team

• Comprehensive benefits package including medical, dental, vision, life insurance, and retirement
• Competitive compensation with hourly pay and bonus opportunities
• Opportunities for career advancement and growth within the company
• Casual dress code for a comfortable work environment
• Regular raises to reward your hard work and dedication
• Daily contests and prizes to keep things fun and engaging
• Work-from-home flexibility with remote positions
• Paid training and paid time off

Job Responsibilities

• Explain and position products and processes effectively to customers
• Ensure first call resolution through problem-solving and effective call handling
• Handle inbound customer inquiries and provide excellent customer service
• Recognize sales opportunities and apply sales skills to upsell products and services
• Troubleshoot basic technical issues and assist customers with product-related inquiries
• Escalate customer dissatisfaction to management when necessary
• Utilize systems and technology to manage customer accounts

Candidate Qualifications

• Customer service oriented with empathy, responsiveness, and patience
• Excellent organizational, written, and oral communication skills
• Must be 18 years of age or older
• Ability to thrive in a fast-paced and changing environment
• Aptitude for conflict resolution, problem solving, and negotiation
• Ability to multitask, stay focused, and self-manage
• Swift and accurate typing skills (20+ words per minute)
• Highly reliable with good attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Strong team orientation and customer focus
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Excellent interpersonal skills and ability to build relationships with team members and customers
• High school diploma or equivalent

Physical Requirements

• Occasional movement around the office and ability to lift up to 40 pounds
• Requires sitting/standing for long periods while using a computer and telephone headset
• This job operates in a professional office environment
• Regular operation of a computer, phone, copier, and printer

Additional Information

• Masks are requested for on-site interviews and training, and may be required in locations with mask mandates. More information on Hiring Company's response to COVID-19 can be found at www.Hiring Company.world/covid-19.
• Hiring Company does not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws
• Background/security investigation may be required for employment
• Hiring Company has a strong track record of growth and offers opportunities for professional development and advancement
• Reasonable accommodation available for qualified individuals with disabilities
• Hiring Company is a tech-enabled business services company that provides solutions in customer experience, IT services, and more
• Hiring Company prioritizes employee safety and has implemented measures to prevent the spread of COVID-19 during the pandemic
• Must be authorized to work in the United States or Canada
• Hiring Company is committed to diversity and equal opportunity in the workplace

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