Work At Home Sales Representative

Position Overview

WE'RE HIRING 1,000 WORK AT HOME STAFF ACROSS US AND CANADA TO SUPPORT FEDERAL, STATE, PROVINCIAL, AND COMMERCIAL CLIENTS

Sydney Call Centre, a Hiring Company company is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support remote work demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can make your own schedule. The positions offer competitive base pay ($12.55 HR to $13.50 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, Hiring Company will provide it. You will need a home broadband connection.

SALARY

$14.50 / hour

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Comply with requirements surrounding confidential information and personal information
• Accurately document and process customer claims in appropriate systems
• Appropriately escalate customer issues with the managerial team
• Adhere to all attendance and work schedule requirements
• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Utilize knowledge base and training to accurately answer customer questions
• Utilize systems and technology to complete account management tasks
• Listen to customers, understand their needs, and resolve customer issues
• Follow all required scripts, policies, and procedures

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

Hiring Company provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Highly reliable with the ability to maintain regular attendance and punctuality
• Excellent organizational, written, and oral communication skills
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• The ability to type swiftly and accurately (20+ words a minute)
• Basic understanding of Windows operating system
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to multi-task, stay focused and self manage
• Strong team orientation and customer focus
• High school diploma or equivalent
• Must be 18 years of age or older
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as comput