Work-At Home Telephone Sales Representative (Full-Time) ($14.50 / Hour)

Advantages Of Joining Our Company

• Comprehensive benefits package including medical, dental, vision, life insurance, and retirement plans
• Fun and engaging work environment with daily contests and prizes
• Paid training and ongoing professional development
• Competitive compensation with hourly pay and bonus opportunities
• Opportunities for career advancement and growth within the company
• Casual dress code and flexible schedules
• Work-from-home flexibility and remote work options

Position Overview

• Support consumer and business, outbound sales programs for commercial clients
• Entry-level position with on-the-job paid training
• Prior experience in sales, customer service, tech support, or back-office support is a plus
• Provide customers with information on client products and services
• Make outbound calls to prospects and customers to acquire new customers and upsell existing ones
• Highly reliable with excellent communication skills and a willingness to learn on the job

Responsibilities

• Utilize systems and technology to complete account management tasks
• Ensure first call resolution through problem-solving and effective call handling
• Recognize sales opportunities and apply sales skills to upsell
• Listen to customers, understand their needs, and resolve customer issues
• Explain and position products and processes with customers
• Escalate customer dissatisfaction to managerial team when necessary

Candidate Qualifications

• Highly reliable with the ability to maintain regular attendance and punctuality
• Excellent interpersonal skills and the ability to build relationships with team members and customers
• Strong team orientation and customer focus
• Must be 18 years of age or older
• Swift and accurate typing skills (20+ words per minute)
• Aptitude for conflict resolution, problem-solving, and negotiation
• High school diploma or equivalent
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Ability to thrive in a fast-paced environment with change and ambiguity
• Customer service-oriented with the ability to multitask and self-manage

Additional Information

• Reasonable accommodations will be provided for qualified individuals with disabilities
• The employer values diversity and promotes a work environment free from discrimination
• Physical requirements include sitting/standing for long periods and the ability to lift up to forty pounds
• Background/security investigation may be required for employment
• Compensation and benefits are competitive and include paid time off, paid holidays, and regular performance-based raises
• COVID-19 safety measures are in place, including social distancing, regular cleaning and disinfecting, temperature checks, and mask requirements for on-site employees.

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