Work-At-Home Call Center Representative (Full-Time) ($13.60 / Hour)

Employer is seeking Customer Service Representatives to join our team. As part of our company, you will have the opportunity to work remotely from home, receive paid training, and enjoy a range of benefits and perks. With our industry-leading training, you can grow your career and advance within the company. Join us and represent some of the most recognizable brands in the world.

Responsibilities

• Explain and position products and processes to customers
• Troubleshoot basic technical issues
• Utilize systems and technology for account management tasks
• Assist callers with product-related inquiries
• Escalate customer dissatisfaction to the managerial team
• Ensure first call resolution through effective problem-solving
• Handle inbound inquiries and provide customer support
• Recognize sales opportunities and apply sales skills

Qualifications

• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Excellent interpersonal skills and ability to build relationships
• Must be 18 years of age or older
• Customer service oriented with empathy and responsiveness
• Swift and accurate typing skills (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Ability to multitask, stay focused, and self-manage
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to thrive in a fast-paced environment
• Strong team orientation and customer focus
• Highly reliable with strong attendance and punctuality
• Aptitude for conflict resolution, problem-solving, and negotiation

Additional Information

• Must be authorized to work in the United States or Canada
• Paid time off, holidays, and training opportunities
• Compensation is competitive and includes regular reviews and raises based on performance
• Hiring Company does not discriminate based on age, ancestry, color, gender identity or expression, disability, and other protected characteristics
• Hiring Company is committed to diversity and equal opportunity employment
• Medical, dental, and vision coverage options
• Advancement opportunities and a fun, engaging work environment
• Casual dress code and cash and prize contests
• Hiring Company is a rapidly growing company with multiple locations across the United States and Canada.
• Reasonable accommodation is available for qualified individuals with disabilities
• Level II background and/or security investigation may be required
• Physical requirements include sitting/standing for long periods and occasional lifting up to 40 pounds

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