Work At Home Customer Service Representative ($14.50 / Hour)

Advantages Of Joining Our Team

• Training provided to ensure success in the role
• Opportunity to work from home
• Benefits for full-time employees, including paid vacation and variable bonus incentives
• Supportive and engaging work environment
• Competitive base pay commensurate with experience and role
• Full-time and part-time positions available for flexible scheduling

Responsibilities

• Understand customer needs and resolve issues effectively
• Handle inbound and outbound customer contacts professionally and courteously
• Attend meetings and training sessions to stay updated on program knowledge
• Follow scripts, policies, and procedures
• Accurately document and process customer claims
• Maintain confidentiality and privacy of customer information
• Utilize knowledge base to answer customer questions
• Utilize systems and technology for account management tasks
• Strive for first call resolution and effective problem-solving
• Escalate customer issues to management when necessary

Candidate Qualifications

• Typing speed of 20+ words per minute
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Must be 18 years of age or older
• Strong team orientation and customer focus
• Reliable and punctual with strong attention to detail
• Ability to multitask and self-manage in a fast-paced environment
• Basic knowledge of Microsoft Office Suite and Windows operating system
• High school diploma or equivalent
• Customer service oriented and empathetic
• Excellent interpersonal skills and ability to build relationships
• Conflict resolution, problem-solving, and negotiation skills
• Excellent communication skills, both written and oral

Conditions Of Employment

• Must be authorized to work in the United States or Canada
• Job offers contingent on background/security investigation results
• Level II background and/or security investigation may be required

Compensation Details

• Daily, weekly, and monthly incentives including cash and prizes
• Benefits options vary by location, including medical, dental, and vision coverage
• Paid time off, holidays, and training opportunities
• Regular reviews and raises based on tenure and performance
• Competitive starting compensation based on experience

Physical Requirements

• Use of computer, telephone headset, and office equipment
• Sedentary work environment with long periods of sitting/standing
• Occasional movement around the office and ability to lift up to 40 pounds

Additional Information

• Commitment to diversity and equal opportunity work environment
• Reasonable accommodation available for qualified individuals with disabilities
• For more information on Hiring Company's response to COVID-19, visit www.Hiring Company.world/covid-19
• Request for on-site candidates to wear masks during interviews and training
• Measures in place to prevent the spread of COVID-19 and ensure employee safety
• Hiring Company is a tech-enabled business services company with multiple subsidiaries
• Compliance with local and federal requirements for applicants with criminal histories
• Non-discrimination policy based on protected characteristics

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.