Work At Home Contact Center Agent Jobs

Service Excellence - "WOW" clients, customers, and coworkers.

Team Loyalty - help others succeed.

Ownership - "see it, own it, solve it, do it."

Passion - inspire with positive energy and effort.

Authenticity - be genuine and trustworthy.

Solution Focused - overcome challenges with creativity.

Ayant une bonne capacité à communiquer et expliquer

Qui aime travailler en équipe

Mobilisé par des objectifs de performance

Competitive base pay plus benefits, paid vacation, and variable bonus and contest incentives

Opportunity to work from home

Recognize sales opportunities and apply sales skills to upgrade products and services

Excellent organizational, written, and oral communication skills

Swift and accurate typing skills (20+ words per minute)

Basic knowledge of Microsoft Office Suite and Windows operating system

Utilize systems and technology for account management tasks

Recognize sales opportunities and apply sales skills

Escalate customer dissatisfaction to the managerial team

Excellent organizational, written, and oral communication skills

Swift and accurate typing skills (20+ words per minute)

Basic knowledge of Microsoft Office Suite and Windows operating system

Escalate customer dissatisfaction to management when necessary

Comprehensive benefits package including medical, dental, vision, life insurance, and retirement

Work-from-home flexibility with remote positions

Utilize systems and technology to manage customer accounts

Recognize sales opportunities and apply sales skills to upsell products and services

Excellent organizational, written, and oral communication skills

Utilize systems and technology to complete account management tasks

Utilize knowledge base and training to accurately answer customer questions

Comply with requirements surrounding confidential information and personal information

Appropriately escalate customer issues with the managerial team

Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

Adhere to all attendance and work schedule requirements

Experience with risk management, managing high impact, compliance driven processes

Responsible for engaging in calibration sessions with Service Center management and to discuss quality issues and maintain objectivity of monitoring assessments.

Provide ASI and GSK Management with quality performance data for performance reviews of Representatives.

Identify and assist Service Center management in the resolution of critical quality issues as observed through call observations/audits.

Employment: Permanent full-time, 100% remote

Salary: 26$CAD/hour + Health benefits

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Knowledge of or ability to learn universal infection precautions,

Clean dishes, kitchen and restock according to instructions written,

Tidy living room and dining room,

Take laundry to laundry room, pre-treat, soak and initiate and advance laundry for as long as you are there cleaning,

Clean equipment and return to appropriate storage closets,

Respectful of confidentiality and safety of all clients and midwives,

High school diploma or a combination of education and experience.

Work remotely from anywhere in Oklahoma.

Demonstrate effective problem-solving and customer relation skills.

Strong grammar and communication skills.

Strong computer skills and the ability to use multiple systems at the same time while answering calls.

Enjoy a casual call center atmosphere with flexible scheduling.

Bachelor's or Master's degree in Data Analysis, Financial Analysis, Population Management, or Statistics

Opportunity to work remotely from anywhere in the specified states

Collaborate with a team of experienced professionals in healthcare data analytics

Make a meaningful impact on improving patient experience, care quality, and cost reduction

3+ years of experience in data analytics

2+ years of SQL experience, including writing queries from scratch