Full-Time Remote Call Center Representative ($14.50 / Hour)

LOCATION

Remote Work-at-Home

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

$14.50 / hour

Benefits & Perks

REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Phone Interview

Position Overview

ENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (MANITOBA)

We are looking for full-time customer service representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

• Ensure first call resolution through problems solving and effective call handling
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Appropriately escalate customer dissatisfaction with managerial team
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

Hiring Company provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Excellent organizational, written, and oral communication skills
• Strong team orientation and customer focus
• Basic understanding of Windows operating system
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• High school diploma or equivalent
• Ability to multi-task, stay focused and self manage
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• The ability to type swiftly and accurately (20+ words a minute)
• An aptitude for conflict resolution, problem solving and negotiation
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Must be 18 years of age or older

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence (The United States or Canada)
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make mor