Energypal Remote Call Center Agent Jobs

5+ years of experience managing a call center, sales, and customer service-type roles, ideally in a remote setting

5+ years using online sales / order management systems

Maintain a deep understanding of the product offerings and be able to communicate that information to customers and agents

Manage and develop the call center Customer Support Agents

Continuously be focused on ways to improve our customer experience

Analyze customer experience data and compile accurate reports on product feedback and customer service stats to present in key stakeholder meetings

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Ability to multi-task, stay focused and self manage

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Ability to multi-task, stay focused and self manage

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic computer and data entry skills

Experience being a call center agent or similar retail experience

2 years of CSR experience is a plus

invests in our team and offers real opportunities for career growth

Ability to be on the phone 8 hours a day as well as make some cold calls

Ability to type 40+ WPM

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel