Energypal Remote Call Center Agent Jobs in Québec, Quebec

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

5+ years of experience managing a call center, sales, and customer service-type roles, ideally in a remote setting

5+ years using online sales / order management systems

Maintain a deep understanding of the product offerings and be able to communicate that information to customers and agents

Manage and develop the call center Customer Support Agents

Continuously be focused on ways to improve our customer experience

Analyze customer experience data and compile accurate reports on product feedback and customer service stats to present in key stakeholder meetings

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Ability to multi-task, stay focused and self manage

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Ability to multi-task, stay focused and self manage

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Able to remain calm, composed, and professional even under pressure

Good French and English communication skills.

Responsible for managing a whole lot of incoming and outgoing calls in the operations.

Identify the needs of client and find solution to it.

Answering inbound calls, converting them to leads, and later to towing jobs.

Shift-based — in a Call Center that works 24/7.

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Detailed orientated with good time management and organizational skills.

To provide operational and administrative support and quality standards to the Retail Banking and Wealth Management business.

At least 2-3 years of customer service experience.

Strong communication (verbal and written), customer service and interpersonal skills.

Some experience with conflict resolution required.

Good to have small business banking experience.

Bachelor's or Master's degree in Data Analysis, Financial Analysis, Population Management, or Statistics

Opportunity to work remotely from anywhere in the specified states

Collaborate with a team of experienced professionals in healthcare data analytics

Make a meaningful impact on improving patient experience, care quality, and cost reduction

3+ years of experience in data analytics

2+ years of SQL experience, including writing queries from scratch

Personalize the customer experience and assist with orders and accounts

Problem-solving skills and the ability to de-escalate unique situations

Strong communication skills to interact with customers, peers, and leaders

Remote work not permitted in NYC at this time

Handle a high volume of inbound customer inquiries

Handle a variety of tasks including confirming refunds, taking payments, and analyzing account data

What other skills/experience would be helpful to have?

Excellent communication and listening skills, both written and verbal

Strong attention to detail and problem-solving skills

Ability to work remotely in your home office

What will be my duties and responsibilities in this job?

What are the requirements needed for this position?

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Work remotely from the comfort of your home using your own PC or laptop.

Present the benefits of our services persuasively over the phone.

Ask relevant questions to understand customer requirements.

Report to the Call Center Manager.

Advantage: prior experience in sales calls or as a Call Center agent.

Simply plug in your microphone and start working.

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)