Virtual Call Center Agent

Location:Canada Virtual

The Call Center Agent is a key position within our Warranty Team. As a Call Center Agent, you will be the voice of our organization and of our clients. But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.

The schedule for this position is 4PM-12AM EST, 5 days a week (Can include weekends) with a start date of August 21st, 2023.

What will be my duties and responsibilities in this job?

• Ability to work a flexible schedule including weekends. You will also be required to virtually attend 2-4 weeks of training, Monday through Friday
• Provide superior service to our customers by listening, analyzing problems, and resolving issues
• We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges
• Provide service to customers through chat, as well as phone
• Service center is open 24 hours a day, 365 days a year
• Use your expertise to proactively make recommendations that will help customers avoid future issues

What are the requirements needed for this position?

• Ability to multi-task using technology while handling calls
• Ability to adapt to change and work well in a fast-paced environment
• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills, both written and verbal
• Ability to work remotely in your home office
• Minimum high school diploma/certification
• Strong attention to detail and problem-solving skills

What other skills/experience would be helpful to have?

• Bilingual (French)
• 1-2 years in a call center or customer facing role

Pay Range

$29,200.00 - $48,200.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.