Call Center Representative Jobs

Cosmetic Physician Partners is building a premier network of physician-led aesthetic clinics throughout the United States.

We are seeking a Call Center Representative/Appointment Setter to make outbound calls to current and prospective clients assisting in rebooking and scheduling appointments for our clinics across the country.

Schedule: Full-time, Hybrid

Responsibilities

• Meet personal/team qualitative and quantitative targets
• Keep records of all conversations in CRM
• Manage outbound calls to rebook current patients for new appointments
• Identify customers’ needs, clarify information, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Seize opportunities to upsell products when they arise
• Frequently attend educational seminars to improve knowledge and performance level
• Call leads who signed up online and get them to book

Requirements And Skills

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Customer focus and adaptability to different personality types
• Familiarity with CRM systems and practices
• High school degree

Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Powered by JazzHR

tFb7SRKAEk