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Company | Talentify.io |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Telephone Call Centers |
Expires | 2023-09-29 |
Posted at | 8 months ago |
LOCATION
- Explain and position the products and processes with customers
- Ensure first call resolution through problems solving and effective call handling
- Recognize sales opportunity and apply sales skills to upgrade
- Appropriately escalate customer dissatisfaction with managerial team
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- The ability to type swiftly and accurately (20+ words a minute)
- High school diploma or equivalent
- Must be 18 years of age or older
- An aptitude for conflict resolution, problem solving and negotiation
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Highly reliable with the ability to maintain regular attendance and punctuality
- Basic understanding of Windows operating system
- Excellent organizational, written, and oral communication skills
- Ability to multi-task, stay focused and self manage
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Strong team orientation and customer focus
- If needed, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be authorized to work in their country of residence (The United States or Canada)
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