Energypal Remote Call Center Agent Jobs

Work at home allows you to avoid a commute

Call center representative agent experience is not compulsory

Flexibility to take part in discussions in person or remote

Show up at least 10 mins before the scheduled start time of the discussion

Contribute to the discussion by completing both written and oral instructions

Fill out the written survey provided for each panel

Detailed orientated with good time management and organizational skills.

To provide operational and administrative support and quality standards to the Retail Banking and Wealth Management business.

At least 2-3 years of customer service experience.

Strong communication (verbal and written), customer service and interpersonal skills.

Some experience with conflict resolution required.

Good to have small business banking experience.

Bachelor's or Master's degree in Data Analysis, Financial Analysis, Population Management, or Statistics

Opportunity to work remotely from anywhere in the specified states

Collaborate with a team of experienced professionals in healthcare data analytics

Make a meaningful impact on improving patient experience, care quality, and cost reduction

3+ years of experience in data analytics

2+ years of SQL experience, including writing queries from scratch

Personalize the customer experience and assist with orders and accounts

Problem-solving skills and the ability to de-escalate unique situations

Strong communication skills to interact with customers, peers, and leaders

Remote work not permitted in NYC at this time

Handle a high volume of inbound customer inquiries

Handle a variety of tasks including confirming refunds, taking payments, and analyzing account data

What other skills/experience would be helpful to have?

Excellent communication and listening skills, both written and verbal

Strong attention to detail and problem-solving skills

Ability to work remotely in your home office

What will be my duties and responsibilities in this job?

What are the requirements needed for this position?

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Example: Excellent verbal and written communication skills

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Work remotely from the comfort of your home using your own PC or laptop.

Present the benefits of our services persuasively over the phone.

Ask relevant questions to understand customer requirements.

Report to the Call Center Manager.

Advantage: prior experience in sales calls or as a Call Center agent.

Simply plug in your microphone and start working.

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic computer skills and experience with call center software

Excellent verbal and written communication skills

Strong problem-solving skills and ability to think on their feet

Previous customer service or call center experience is a plus

Answering incoming calls from customers and providing information about our products and services

Resolving customer complaints and issues in a timely and professional manner

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Ability to multi-task, stay focused and self manage

Customer Relationship Management experience is an asset

Reports problem calls to manager or designate as appropriate

Conducts call according to requirements of programs: e.g., for polling or voter id, reads script verbatim

Previous experience in a Call Centre role

Basic knowledge of Canadian Politics

Excellent written and verbal communication skills in English

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Working with a dedicated and passionate team who will assist you and work alongside you to provide a best-in-class customer experience!

Providing a great customer experience while keeping customer information confidential

Providing customers positive experiences through excellent service

Providing customers positive experiences through excellent service, along with answering customer inquiries.

Strong customer service and phone skills

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Utilize systems and technology to complete account management tasks

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

Recognize sales opportunity and apply sales skills to upgrade

Appropriately escalate customer dissatisfaction with managerial team

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Post-secondary education, with preference given to an applicant with experience working in a non-profit office environment

Exceptional customer service skills with the ability to systematically solve problems and offer solutions

Continually maintain working knowledge of all company products, services, and promotions

Proficiency in Microsoft office programs, specifically data entry

Superior interpersonal skills, public speaking skills, good listening and negotiation skills

Exceptional interpersonal skills communication skills and fluency in English (both written and oral)

All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service

Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)

A full range of group insurance, a RRSP and advantageous travel benefits

Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.

Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.

Known for having great customer service skills