Call Center Agent Jobs

Company Description

Be Part of the Journey!

Come aboard a committed and human company that needs you!

Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America!

What we have to offer you:

• The perfect work environment to develop your talent and build a career with us
• 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 free airline tickets, unlimited standby tickets and a several discounts to create your most beautiful travel memories
• A job that can be done 100% from your home, including all the computer equipment you need
• A full range of group insurance, a RRSP and advantageous travel benefits
• A guaranteed annual bonus of 3% of your annual salary for 2023 financial year
• ...and even a referral program if you refer us talented people like you!
• A base salary of $17.00/hr, plus monthly performance incentives, including a bonus of $1.25/h guaranteed for the first 3 months of employment.
• Your choice of a stable 37.5h, 30h or 22.5h schedule (7,5h per day)
• 12 to 15 days of paid online training, accompanied by our dedicated training team
• Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)

Your responsibilities...

• Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
• Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
• All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service
• Guide our customers during their navigation on our websites

Not to mention...

• A schedule based on fluctuations of anticipated calls and confirmed in advance according to your preferences. Here are two possibilities based on a full time 37.5h or part time 30h or 22.5h (student) schedule:
• Any combination of the two, according to your wishes and the flexibility you need
• A dedicated training program with personalized accompaniment to learn our different products and systems and ensure your success with us.
• Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.
• From your home, to enjoy your comfort and reduce your commuting carbon footprint
• From our Montreal office, located at 300 Léo-Pariseau, a few steps away from Mount Royal Park if you like a nature escape during your lunch time
• Different possibilities at your disposal for you to work hassle free:
• Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.

Qualifications

Are you interested? Let’s discuss this further more if you are...

• Bilingual (an asset), but we also offer jobs in French or English only.
• Comfortable using various computer systems and applications
• Known for having great customer service skills

Send us your application now, our team saved you a seat!

Additional Information

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.