Call Center Agent - Customer Service

The Call Center Agent - Customer Service is a highly enthusiastic individual who enjoys answering donor questions, resolving complaints and addressing concerns. Promoting positive relationships with our donors and the community we serve with the highest degree of professionalism and courtesy is a priority of the Call Centre Agent.
This position is partially funded though the Canada Summer Jobs program. For more information about Canada Summer Jobs: https://www.jobbank.gc.ca/youth
Position Type: Seasonal Employment, Full time
Hourly Rate: $20/hour
Duration: 16 weeks, 40 hours per week
Reporting to: Contact Center Lead
Location: Calgary, AB
Number of Positions to Fill: 4 positions
Duties And Responsibilities

• Maintaining customer records by updating account information
• Performing outbound calls to schedule preventative maintenances and tune-ups
• Continually maintain working knowledge of all company products, services, and promotions
• Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Ensuring that customers are contacted in a timely manner to schedule preventative maintenance
• Other duties as may be assigned
• Answering incoming phone calls from clients and discussing needs while maintaining great customer relations
• Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person

Minimum Qualifications And Skills

• Post-secondary education, with preference given to an applicant with experience working in a non-profit office environment
• Self-motivated and ability to work independently
• Proficiency in Microsoft office programs, specifically data entry
• Superior interpersonal skills, public speaking skills, good listening and negotiation skills
• Exceptional interpersonal skills communication skills and fluency in English (both written and oral)
• Demonstrates drive and initiative to accomplish results
• Outstanding time management skills motivated to work in a fast-paced environment and with the ability to comfortably work simultaneously on multiple projects.
• Exceptional customer service skills with the ability to systematically solve problems and offer solutions
• Customer service experience is an asset

WORKING CONDITIONS

• Mental ability – moderate – providing information and representing the mustard seed
• Moderate mental effort is required to successfully accomplish the essential job functions such as providing information and resolving data discrepancies
• Moderate physical effort is required to successfully accomplish the essential job functions, such as keyboarding to word process documents and entering data into Salesforce
• Sitting for long periods of time at a desk

Additional Requirements

• Must have legal authorization to work in Canada for anyone other than current employer
• Your privacy is important to us. The information we collect is used solely for consideration for employment
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• An Employment Background Check is required for all positions at The Mustard Seed

ELIGIBILITY REQUIREMENTS For Canada Summer Jobs
Please do not apply if all these conditions are not met

• Be between 18 and 30 years of age
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
• Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
• For more information about Canada Summer Jobs: https://www.jobbank.gc.ca/youth
• Please do not apply if all these conditions are not met
• International students are not eligible participants
• Not a member of the Immediate Family of the Employer or a member of the Immediate Family of an officer or director of the Employer