Customer Service Call Centre Agent Jobs

Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply)

Continuous learning and development via Lessonly, our Learning Management System

Secondary school diploma or General Educational Development (GED)

Strong English communication (written & verbal) and active listening skills

Strong computer skills, multitasking skills and high attention to details

1-2 years of call center, customer service, hospitality or collections experience

Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.

Paid, best-in-class, trainer-lead, remote training beginning on your first day.

We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.

You have at least 6 months of customer service experience.

Excellent oral and written communication skills in English and French required.

Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.

Répondre aux appels téléphoniques et aux courriels des locataires de manière courtoise et opportune

Créer, saisir des données et exécuter des ordres de travail pour les locataires avec des informations détaillées

Assurer le suivi du traitement de leurs demandes auprès des équipes Akelius

Gérer les situations prioritaires de manière professionnelle

Assurance dentaire et médicale prise en charge à 100% par Akelius

REER collectif avec contribution de l'employeur jusqu’à 4%

•1-3 years of direct Customer Service experience in a Call Centre environment

•Strong knowledge of the Northern Reflections brand

•Exceptional Customer Service & Selling Skills

•Strong communication skills – written and verbal

•Strong computer skills including Microsoft Office, Microsoft Word and Excel

•Knowledge & understanding of using multiple databases – NAV, Five 9, Big Commerce

Answering telephones and providing a welcoming experience

Group benefits that include extended health care, long-term disability, life insurance, dental, optical, and prescriptions for full-time positions

Team member discounts at Canalta-managed hotels

Friends & family discounts at Canalta-managed hotels

Checking in and checking out guests

Maintaining a clean and organized workspace

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

The clients are looking for individuals with a super star personality and great customer service skills.

- Excellent communication skills in English.

- Problem-solving and attention to detail skills.

- Previous experience with Salesforce and ticketing is also an asset.

Training schedule is Monday - Friday, 8:30am - 5:00pm

Once training is completed schedule will shift to Flexible hours (including overnights at times) Monday - Sunday