Customer Service Call Centre Agent Jobs

Experience working in Banking or Finance would be an asset

Location: Toronto, ON (King and University), remote with occasional days onsite

1-year previous call center experience

Outbound call center experience (preferred)

Training and/or knowledge of PC applications (Word & Excel)

Word processing, spreadsheets, Internet, e-mail, and database software knowledge.

Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures

Comply with requirements surrounding confidential information and personal information

Escalate customer issues to the appropriate staff and managerial for resolution as needed

Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes

Adhere to all attendance and work schedule requirements

Excellent organizational, written, and oral communication skills

Detail-oriented, organized with excellent analytical and problem-solving skills

Excellent interpersonal, verbal and written communication skills in English

Working knowledge of Microsoft Office: Excel, Outlook and Word

Minimum completion of high school or equivalent education

Minimum 4 years Customer Service Experience

Minimum 2 years Call Centre Experience

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule are subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Good management of priorities and organized

Ready to also work on call management to occasionally replace a team leader

Manage a call center by evaluating daily performance to improve call handling quality and productivity.

Manage agent schedules and overtime

5 years of experience in managing a call center

College diploma or experience can compensate for training

Provide a world-class customer service experience with every interaction

Excellent verbal and written communication skills

Strong interpersonal skills with the ability to work independently and within a team environment

Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

Respond to inbound calls from a variety of Health Care Providers

Identify and assess the caller’s needs

Customer Relationship Management experience is an asset

Reports problem calls to manager or designate as appropriate

Conducts call according to requirements of programs: e.g., for polling or voter id, reads script verbatim

Previous experience in a Call Centre role

Basic knowledge of Canadian Politics

Excellent written and verbal communication skills in English

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Working with a dedicated and passionate team who will assist you and work alongside you to provide a best-in-class customer experience!

Providing a great customer experience while keeping customer information confidential

Providing customers positive experiences through excellent service

Providing customers positive experiences through excellent service, along with answering customer inquiries.

Strong customer service and phone skills

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule is subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule are subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Post-secondary education, with preference given to an applicant with experience working in a non-profit office environment

Exceptional customer service skills with the ability to systematically solve problems and offer solutions

Continually maintain working knowledge of all company products, services, and promotions

Proficiency in Microsoft office programs, specifically data entry

Superior interpersonal skills, public speaking skills, good listening and negotiation skills

Exceptional interpersonal skills communication skills and fluency in English (both written and oral)

Strong organizational and time-management skills

Collaborate with internal and external stakeholders to address and resolve specific customer requirements/issues

Fluency in French and English, with excellent communication skills in both languages

1-2 years + customer service experience (call centre experience is a plus)

Strong problem-solving skills with attention to detail

Post secondary education is highly preferred but not a must

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Respond to phone inquiries regarding fares, schedules, routings, etc.

Book, change and cancel flight reservations

Resolve service disruption issues over the phone and in person, determining alternative flight options

Check-in passengers, issue boarding passes, verify immigration documents

Provide a world-class customer service experience with every interaction

Excellent verbal and written communication skills

Strong interpersonal skills with the ability to work independently and within a team environment

Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

Respond to inbound calls from a variety of Health Care Providers

Identify and assess the caller’s needs

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule is subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Strong attention to detail, administrative, time management, and organizational skills

Documents all customer service related interactions based on established protocols and manages a detailed issue log.

Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude

Strong working knowledge of PC systems, with proficiency in MS Word, Excel and Outlook applications

Must be highly experienced navigating the Internet

Passion for online retailing – web savvy, experienced in navigating on line sales