Customer Service Call Centre Agent Jobs in Morris, Manitoba

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience working in Banking or Finance would be an asset

Location: Toronto, ON (King and University), remote with occasional days onsite

1-year previous call center experience

Outbound call center experience (preferred)

Training and/or knowledge of PC applications (Word & Excel)

Word processing, spreadsheets, Internet, e-mail, and database software knowledge.

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule are subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule is subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule are subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Strong organizational and time-management skills

Collaborate with internal and external stakeholders to address and resolve specific customer requirements/issues

Fluency in French and English, with excellent communication skills in both languages

1-2 years + customer service experience (call centre experience is a plus)

Strong problem-solving skills with attention to detail

Post secondary education is highly preferred but not a must

Provide a world-class customer service experience with every interaction

Excellent verbal and written communication skills

Strong interpersonal skills with the ability to work independently and within a team environment

Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

Respond to inbound calls from a variety of Health Care Providers

Identify and assess the caller’s needs

Assist where required with the blocking of areas or parking spaces as per the requirements of the property manager

Changes may be made to this schedule is subject to operational requirements.

Ensure positive experiences for all REEF partners and clients

Work effectively as a team with your Area Manager and Co-Workers

Excellent communication and interpersonal skills

Hands on working knowledge of parking equipment and related software

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Working with a dedicated and passionate team who will assist you and work alongside you to provide a best-in-class customer experience!

Providing a great customer experience while keeping customer information confidential

Providing customers positive experiences through excellent service

Providing customers positive experiences through excellent service, along with answering customer inquiries.

Strong customer service and phone skills

Strong attention to detail, administrative, time management, and organizational skills

Documents all customer service related interactions based on established protocols and manages a detailed issue log.

Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude

Strong working knowledge of PC systems, with proficiency in MS Word, Excel and Outlook applications

Must be highly experienced navigating the Internet

Passion for online retailing – web savvy, experienced in navigating on line sales

Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply)

Continuous learning and development via Lessonly, our Learning Management System

Secondary school diploma or General Educational Development (GED)

Strong English communication (written & verbal) and active listening skills

Strong computer skills, multitasking skills and high attention to details

1-2 years of call center, customer service, hospitality or collections experience

Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.

Paid, best-in-class, trainer-lead, remote training beginning on your first day.

We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.

You have at least 6 months of customer service experience.

Excellent oral and written communication skills in English and French required.

Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.

Répondre aux appels téléphoniques et aux courriels des locataires de manière courtoise et opportune

Créer, saisir des données et exécuter des ordres de travail pour les locataires avec des informations détaillées

Assurer le suivi du traitement de leurs demandes auprès des équipes Akelius

Gérer les situations prioritaires de manière professionnelle

Assurance dentaire et médicale prise en charge à 100% par Akelius

REER collectif avec contribution de l'employeur jusqu’à 4%

•1-3 years of direct Customer Service experience in a Call Centre environment

•Strong knowledge of the Northern Reflections brand

•Exceptional Customer Service & Selling Skills

•Strong communication skills – written and verbal

•Strong computer skills including Microsoft Office, Microsoft Word and Excel

•Knowledge & understanding of using multiple databases – NAV, Five 9, Big Commerce

Answering telephones and providing a welcoming experience

Group benefits that include extended health care, long-term disability, life insurance, dental, optical, and prescriptions for full-time positions

Team member discounts at Canalta-managed hotels

Friends & family discounts at Canalta-managed hotels

Checking in and checking out guests

Maintaining a clean and organized workspace

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills

Experience with CX One and Workforce Management Tools

Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies

(This is a 100% remote position - the full flexibility to work from home!)

Positive attitude and experience in leading/managing teams in a call centre environment

Excellent oral and written communication skills

Excellent analysis and organization skills