Outbound Call Centre Agent

Adecco is currently hiring several temporary, full-time Customer Service Representative (Outbound) to work for our client in Toronto, ON. This is a remote position, however, does require you to attend onsite training for one week, as well as occasional training and support as needed.

In this role you will be managing inbound calls as well as engaging customers by making outbound calls to locate lost shareholders and aid them in understanding the process to recover assets they may not know they have. This role offers $26.00/hour and will require you to initiate outbound calls to validate leads and build relationships with institutional account holders.

If you thrive in a fast-paced environment and have a passion for helping people, we are looking for you!

• Pay rate: $26.00 /hour
• Location: Toronto, ON (King and University), remote with occasional days onsite
• Job type: 12 month contract with possible extension, full-time
• Shifts: Monday to Friday, 9:00 am - 5:00 pm

Responsibilities :

• Staying up to date on Client/Program specifics, business strategy changes, and legal updates
• Effectively and professionally resolving customer complaints
• Providing high-level assistance in the stock transfer process by offering advice and direction on legal requirements for participation and directions to available support resources
• Responding to some inbound calls
• Building relationships with institutional account holders
• Initiating outbound phone calls to validate leads
• Adhering to strict compliance checks during calls
• Proactively conducting analysis and research on shareholder registration information to source viable leads to locate lost shareholders, or their beneficiaries, relatives, or heirs

Qualifications:

• Word processing, spreadsheets, Internet, e-mail, and database software knowledge.
• Attention to detail
• Must pass credit and criminal checks
• French Bilingual (preferred not required)
• Outbound call center experience (preferred)
• Experience working in Banking or Finance would be an asset
• Training and/or knowledge of PC applications (Word & Excel)
• Must be legally eligible to work and reside in Canada
• 1-year previous call center experience
• Able to follow strict regulated processes

Here's why you should apply:

• Free training programs
• Strong health and safety programs
• New and quicker onboarding process
• Paid weekly accurate and on time
• Medical and dental benefits once qualified
• 4% vacation paid weekly
• Equipment for this position is sent to you

Has the Customer Service Representative (Outbound) role piqued your interest? Apply today and if qualified, you will hear from an Adecco recruiter soon.