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Call Centre Operator Jobs

Emergency Call Centre Operator
By GardaWorld At Calgary, Alberta, Canada
Medical benefits after 90 days
Strong computer and typing skills, proficient with Microsoft Office
Experience with monitoring and operation of video and surveillance systems
Minimum 1 year experience in Control/Call Centre
Starting wage $29.00 an hour
Career path planning and advancement opportunities
Call Centre Manager Jobs
By 3 Step Recruitment Inc. At Ontario, Canada

· Experience managing outbound/inbound calls and lead generation.

Bilingual Business Support Analyst, Call Centre (Hybrid)
By BMO At Red Deer, Alberta, Canada
Specialized knowledge from education and/or business experience.
Ensures Incident Management Processes are followed.
May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
Maintain solid knowledge within subject matter specialties.
Broader work or accountabilities may be assigned as needed.
Testing Centre Invigilator - Casual Part Time/On Call
By Mohawk College At Hamilton, Ontario, Canada
Maintaining an ongoing knowledge of tests administered to ensure efficiencies in testing processes;
Troubleshooting various minor technical problems that occur with software programs and computers in the Testing Centre and in a remote environment;
Possess excellent interpersonal, oral and written communications skills; be self-directed; have the ability to work with minimal supervision.
Knowledge of standard office practices and procedure, and standardized testing tools.
Experience with virtual meeting platforms, such as Zoom and Microsoft Teams.
Ensure the fair and proper conduct in the testing environment that enables a student to perform at their best;
Call Centre Support Worker
By Trillium Health Partners At Mississauga, Ontario, Canada
Previous experience in a call centre environment is an asset
Extensive experience with communication equipment and processes
Must possess strong communication and interpersonal skills to respond to staff
Superior organizational skills are essential
Ability to manage workload in a fast-paced multi-task environment
Previous experience in a hospital environment an asset
Facility Operator| Mattamy Athletic Centre
By Oak View Group At Toronto, Ontario, Canada
Excellent time management skills and an ongoing awareness of client satisfaction
Previous experience in an arena or recreation facility is considered an asset
A self-starter with good communication skills, a positive attitude, and a willingness to work within a team environment
Experience with power tools is considered an asset
Knowledge of ice arena / court maintenance is considered an asset. Training will be provided
Contribute to the overall operations of the entire venue.
Call Centre Lead Jobs
By Jumbo Interactive Limited At Calgary, Alberta, Canada
Focus on talent management, including career and skills development,
Previous leadership experience in a customer service environment
Ensure incoming calls are answered within acceptable standards.
Bundle incoming mail orders and prepare for Customer Service Team
Ensure Call Centre Operators log in and out for lunch breaks and their shift
Update information on whiteboards in call centre with current 50/50 jackpot totals, staff assignments, and other lottery updates
Call Centre/Customer Service Supervisor
By Teladoc Health At Sudbury, Ontario, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Victoria, British Columbia, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Ottawa, Ontario, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Vancouver, British Columbia, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Calgary, Alberta, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Edmonton, Alberta, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Regina, Saskatchewan, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Fredericton, New Brunswick, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At St John’s, Newfoundland and Labrador, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Halifax, Nova Scotia, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Iqaluit, Nunavut, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Winnipeg, Manitoba, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Whitehorse, Yukon Territory, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills

Are you looking for a job that offers great customer service and the opportunity to make a difference? Look no further! We are looking for a Call Centre Operator to join our team and provide excellent customer service to our clients. If you have a friendly and professional attitude, great communication skills, and the ability to think on your feet, then this is the job for you!

Overview:

Call Centre Operators are responsible for providing customer service and support to customers over the phone. They answer customer inquiries, process orders, provide technical support, and troubleshoot customer issues. They must be able to provide accurate information in a timely manner and have excellent communication and problem-solving skills.

How To Become an Call Centre Operator:

To become a Call Centre Operator, you will need to have a high school diploma or equivalent. You may also need to complete a customer service or call centre training program. Additionally, you should have experience with customer service and be familiar with computer systems and software.

Call Centre Operator Skills:

• Excellent customer service skills
• Strong communication skills
• Problem-solving skills
• Knowledge of computer systems and software
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to remain calm under pressure

What is Call Centre Operator Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call centre operations and procedures
• Knowledge of computer systems and software
• Knowledge of relevant products and services
• Knowledge of relevant regulations and laws

What is Call Centre Operator Responsibilities?

• Answer customer inquiries and provide accurate information
• Process orders and provide technical support
• Troubleshoot customer issues and provide solutions
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management

What is Call Centre Operator Experience?

• Previous experience in customer service or call centre
• Experience with computer systems and software
• Experience with problem-solving
• Experience with multitasking

What is Call Centre Operator Qualifications?

• High school diploma or equivalent
• Customer service or call centre training program
• Experience with customer service
• Familiarity with computer systems and software

Call Centre Operator Education:

• High school diploma or equivalent
• Customer service or call centre training program
• Relevant certifications
What tools help Call Centre Operator work better?
• Customer Relationship Management (CRM) software
• Call centre software
• Live chat software
• Automated phone systems
• Knowledge base software
Good tips to help Call Centre Operator do more effectively?
• Listen carefully to customers and ask questions to clarify their needs
• Remain calm and professional when dealing with difficult customers
• Stay up to date on products, services, and policies
• Use positive language and be empathetic
• Offer solutions and follow up with customers
Common Call Centre Operator interview questions?
• What experience do you have in customer service?
• How do you handle difficult customers?
• What do you know about our products and services?
• How do you stay organized when dealing with multiple customers?
• What do you think makes a successful call centre operator?