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Call Centre Operator Jobs

Call Centre/Customer Service Supervisor
By Teladoc Health At Toronto, Ontario, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Team Leader - Call Centre
By Wireless DNA Inc. At Toronto, Ontario, Canada
Minimum of 5 years of experience in call center management or a similar role.
Excellent leadership and people management skills.
Strong organizational and time management abilities.
Manage a team of agents, providing guidance, support, and performance management to achieve targets.
Monthly birthday recognition, acknowledgement, and celebrations
Identify opportunities for improving the customer experience and implement strategies to enhance customer engagement and loyalty.
Seasonal Equipment Operator (Call- In)
By Webber At Vaughan, Ontario, Canada
1+ years related work experience in related construction, road maintenance, commercial/industrial repair, operating equipment through use of DZ license.
Primary Responsibilities And Key Deliverables
Traffic control setup and removal
Transport crew and equipment to work sites
Required to be available for emergency response rotations as needed for overtime, evenings, weekends, and holidays.
All other duties as assigned.
Outbound Call Centre Agent
By Adecco At Toronto, Ontario, Canada
Experience working in Banking or Finance would be an asset
Location: Toronto, ON (King and University), remote with occasional days onsite
1-year previous call center experience
Outbound call center experience (preferred)
Training and/or knowledge of PC applications (Word & Excel)
Word processing, spreadsheets, Internet, e-mail, and database software knowledge.
Call Centre - Financial Assist Associate
By Jascott Financial Management Inc. At Calgary, Alberta, Canada

We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward ...

Call Centre - Financial Assist Associate
By Jascott Financial Management Inc. At Toronto, Ontario, Canada

We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward ...

Operator - Call Centre And Support Services (Equest)
By BCJobs At Burnaby, British Columbia, Canada
Manage and maintain work-alone requirements for front line staff, as required.
Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities.
Support after-hours scheduling for non-Lower Mainland requirements.
Have strong working knowledge of MS Office, and ability to learn new software / applications.
Have excellent computer skills with fast and accurate typing (greater than 50 WPM with no errors)
Possess skills to deal with challenges and communicate effectively at various social levels.
Call Centre Advisor - En
By Laurentian Bank At Montreal, Quebec, Canada
Six months to one year of customer service and sales experience
Experience in a call center, an asset
Any other combination of training and experience deemed relevant
Talented in communication and interpersonal skills
Good knowledge of MS Office (Word, Excel, Outlook)
Knowledge of another language an asset
Customer Support Administrator (Call Centre) - Temp
By Trail Appliances BC At Delta, British Columbia, Canada
Detail-oriented, organized with excellent analytical and problem-solving skills
Excellent interpersonal, verbal and written communication skills in English
Working knowledge of Microsoft Office: Excel, Outlook and Word
Minimum completion of high school or equivalent education
Minimum 4 years Customer Service Experience
Minimum 2 years Call Centre Experience
Cra Is Actively Hiring Collections Call Centre Agents In New Brunswick!
By Canada Revenue Agency - Agence du revenu du Canada At Saint John, New Brunswick, Canada
Competitive salaries and benefits such as supplemental health insurance, dental care, and a pension plan;
Leave allowances to support various stages of life including vacation allowances; family-related leave; sick leave; and maternity and parental top-up benefits.
While not required, preference MAY be given to candidates with the following Education Credentials:
Experience* relevant to the position being staffed.
Experience may be further defined by specified timelines or activities/duties at the appointment stage.
Requirement to work in an Inbound/Outbound Contact Centre Environment.
Operator, Control Centre Jobs
By Pembina Pipeline Corporation At Sherwood Park, Alberta, Canada
Previous experience and/or aptitude to operate multi product pipelines is considered an asset.
Effective interpersonal, written, and verbal communication, and trouble shooting skills;
Strong knowledge of MS office applications including Excel and Word;
A team collaborator, strong organizational skills, attention to details; and
Coordinate pipeline system operations with field personnel and external customers;
Utilize leak detection systems to monitor segment integrities and respond appropriately to violations;
Data Centre Operator Jobs
By NewFound Recruiting At Ottawa, Ontario, Canada
Updating the internal knowledge base and technical support documentation
3 + years of experience working in IT Operations in a data centre environment
3 + years of experience in server or network system monitoring
1 + years of experience working in IT Operations in a data centre environment
1 + years of experience in server, or network system monitoring
Provide on-site technical support for internal stakeholders
Satellite Operation Centre (Soc) Operator - Satcom
By General Dynamics Mission Systems At Ottawa, Ontario, Canada
Ability to troubleshoot, using initiative and judgement, applying knowledge gained from previous experience
Knowledge and skill in using computer desktop applications (i.e. Microsoft Office tools)
A flexible working environment where your contributions are recognized and rewarded with flexible benefits
Remote Monitor and Control of Satellite Anchor Stations
Requires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunications
Specialized or formal SATCOM technology training from a recognized institution and/or equivalent experience
Call Centre Representative Jobs
By Recruiting in Motion At Concord, Ontario, Canada
Offer assistance to clients who may be having issues and pass them on to the correct departments as needed
Call customers to offer new products or programs
1+ years of experience in a Call Center environment
Strong verbal and written communication skills for discussing topics with customers
Active listening skills to determine customer needs and the best course of action
Take customer calls and provide support for their inquiries
Part Time - Call Centre Operator
By Paladin Security At Edmonton, Alberta, Canada
Receive and record all incoming telephone calls from employees, managers, clients or the public
Build and maintain a strong working knowledge of AHS hospital parking facilities across the province.
Strong written and verbal communication skills
Strong administrative and computer skills
Security and dispatching experience an asset but not necessary
Respond to callers and action requests as necessary using the procedures specific to the Parking Operations Centre.
Customer Service Representative (Call Centre) - Express Scripts Canada
By The Cigna Group At Greater Toronto Area, Canada
Provide a world-class customer service experience with every interaction
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to work independently and within a team environment
Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
Respond to inbound calls from a variety of Health Care Providers
Identify and assess the caller’s needs
Control Centre Operator (3 Positions)
By Enbridge At Edmonton, Alberta, Canada
Acquire working knowledge to execute all procedures related to the functional area of responsibility.
Excellent communication skills, a strong commitment to customer service and a willingness to work in a team environment are essential.
Preference will be given to candidates with shift work experience including having worked nights and rotating schedules
Understand product contamination and learn how to maintain product measurement/quality through effective communication and use of tools available.
Comprehend power consumption concepts and overall efficiency of a liquids pipeline system.
Participate in company and departmental objectives and initiatives, continually striving towards personal development and operational improvement opportunities
Remote Call Centre Agent
By Adecco At Oakville, Ontario, Canada
Customer Relationship Management experience is an asset
Reports problem calls to manager or designate as appropriate
Conducts call according to requirements of programs: e.g., for polling or voter id, reads script verbatim
Previous experience in a Call Centre role
Basic knowledge of Canadian Politics
Excellent written and verbal communication skills in English
Manager, Call Centre Jobs
By Fraser Health Authority At White Rock, British Columbia, Canada
Demonstrated conflict management skills including ability to facilitate consensus with internal and external users
Working knowledge of applicable collective agreements and related legislation, labour standards and/or statutory requirements
Plus a minimum (5) years recent related experience
Sound knowledge of contemporary and best practices in call centre operations and incident reporting including call centre/phone system technology
Demonstrated conceptual, analytical and reasoning skills
Full Time – Manager, Call Centre
Call Centre Operator Jobs
By STRIDE Management Corp At Calgary, Alberta, Canada
Focus on talent management, including career and skills development.
Complete data entry and verify customer lottery ticket order information.
Skills in Microsoft 365 and Sharepoint.
A comprehensive benefits package, including health, dental and insurance coverage.
Answer phones and respond to customer inquiries.
Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.

Are you looking for a job that offers great customer service and the opportunity to make a difference? Look no further! We are looking for a Call Centre Operator to join our team and provide excellent customer service to our clients. If you have a friendly and professional attitude, great communication skills, and the ability to think on your feet, then this is the job for you!

Overview:

Call Centre Operators are responsible for providing customer service and support to customers over the phone. They answer customer inquiries, process orders, provide technical support, and troubleshoot customer issues. They must be able to provide accurate information in a timely manner and have excellent communication and problem-solving skills.

How To Become an Call Centre Operator:

To become a Call Centre Operator, you will need to have a high school diploma or equivalent. You may also need to complete a customer service or call centre training program. Additionally, you should have experience with customer service and be familiar with computer systems and software.

Call Centre Operator Skills:

• Excellent customer service skills
• Strong communication skills
• Problem-solving skills
• Knowledge of computer systems and software
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to remain calm under pressure

What is Call Centre Operator Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call centre operations and procedures
• Knowledge of computer systems and software
• Knowledge of relevant products and services
• Knowledge of relevant regulations and laws

What is Call Centre Operator Responsibilities?

• Answer customer inquiries and provide accurate information
• Process orders and provide technical support
• Troubleshoot customer issues and provide solutions
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management

What is Call Centre Operator Experience?

• Previous experience in customer service or call centre
• Experience with computer systems and software
• Experience with problem-solving
• Experience with multitasking

What is Call Centre Operator Qualifications?

• High school diploma or equivalent
• Customer service or call centre training program
• Experience with customer service
• Familiarity with computer systems and software

Call Centre Operator Education:

• High school diploma or equivalent
• Customer service or call centre training program
• Relevant certifications
What tools help Call Centre Operator work better?
• Customer Relationship Management (CRM) software
• Call centre software
• Live chat software
• Automated phone systems
• Knowledge base software
Good tips to help Call Centre Operator do more effectively?
• Listen carefully to customers and ask questions to clarify their needs
• Remain calm and professional when dealing with difficult customers
• Stay up to date on products, services, and policies
• Use positive language and be empathetic
• Offer solutions and follow up with customers
Common Call Centre Operator interview questions?
• What experience do you have in customer service?
• How do you handle difficult customers?
• What do you know about our products and services?
• How do you stay organized when dealing with multiple customers?
• What do you think makes a successful call centre operator?