Call Centre Advisor - En

Seeing beyond numbers.TM

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3, 000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

When you wake up in the morning, you'll be excited to start the day because you and team are empowered to make a difference for a client.

This position is ideal for anyone looking to start their career in the banking industry!

Responsibilities

You will support our customers in their daily transactional needs. You will also work in collaboration with the Consultants, Personal Services working in branch. You would support your colleagues in their advisory and business development roles in order to provide clients with the opportunity to improve their overall financial health. As such, your mandate will be to serve customers calling their customer contact center and meet their needs.

Working Hours: 37.5 / week teleworking. You should be available Monday to Friday between 7am and 9pm

Start Date: July 24, 2023

Qualifications

• Knowledge of another language an asset
• Six months to one year of customer service and sales experience
• Good knowledge of MS Office (Word, Excel, Outlook)
• Team spirit, sense of organization, courtesy, empathy and excellent customer service
• Ability to work simultaneously with multiple software and IT tools while communicating effectively with the client
• Required Qualification - Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages
• Talented in communication and interpersonal skills
• Any other combination of training and experience deemed relevant
• Experience in a call center, an asset

What Laurentian Bank Offers

• Preferential rates on our banking services (reduction on the rate of your mortgage loan, reduction on the rate in effect for your Laurentian Bank Visa card, your banking transactions at reduced prices ... and more)
• Opportunity to join a program of share purchases
• Hourly rate starting at $21.22 with eligibility for a bonus
• Currently 100% teleworking
• Social benefits (health, dental and life insurance, retirement plan, vacations and floating holidays, free teleconsultation appointments)

Are you interested in the challenge? Please submit your application today!

Equity, Diversity & Inclusion

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accessibility

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.