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Call Centre Business Analyst Jobs

Bilingual Business Support Analyst, Call Centre (Hybrid)
By BMO At Red Deer, Alberta, Canada
Specialized knowledge from education and/or business experience.
Ensures Incident Management Processes are followed.
May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
Maintain solid knowledge within subject matter specialties.
Broader work or accountabilities may be assigned as needed.
Bilingual (French) Credit Analyst - Flexiti Call Centre (Remote)
By Flexiti At Ottawa, Ontario, Canada
Adhere to established departmental escalation procedures, Quality Standard Guidelines, and requirements and controls in relation to PCI compliance standards.
Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.
Paid, best-in-class, trainer-lead, remote training beginning on your first day.
We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.
Minimum of 1-2 years Customer Service experience, previous Call Centre experience.
Minimum of 1-2 years of experience in credit card or financial sector.
Call Centre Support Worker
By Trillium Health Partners At Mississauga, Ontario, Canada
Previous experience in a call centre environment is an asset
Extensive experience with communication equipment and processes
Must possess strong communication and interpersonal skills to respond to staff
Superior organizational skills are essential
Ability to manage workload in a fast-paced multi-task environment
Previous experience in a hospital environment an asset
Bilingual (English, French) Business Support Analyst, Call Centre (Hybrid)
By BMO At British Columbia, Canada
Specialized knowledge from education and/or business experience.
Ensures Incident Management Processes are followed.
May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
Maintain solid knowledge within subject matter specialties.
Broader work or accountabilities may be assigned as needed.
Call Centre Lead Jobs
By Jumbo Interactive Limited At Calgary, Alberta, Canada
Focus on talent management, including career and skills development,
Previous leadership experience in a customer service environment
Ensure incoming calls are answered within acceptable standards.
Bundle incoming mail orders and prepare for Customer Service Team
Ensure Call Centre Operators log in and out for lunch breaks and their shift
Update information on whiteboards in call centre with current 50/50 jackpot totals, staff assignments, and other lottery updates
Call Centre - Financial Assist Associate
By Jascott Financial Management Inc. At Calgary, Alberta, Canada

We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward ...

Call Centre - Financial Assist Associate
By Jascott Financial Management Inc. At Toronto, Ontario, Canada

We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward ...

Operator - Call Centre And Support Services (Equest)
By BCJobs At Burnaby, British Columbia, Canada
Manage and maintain work-alone requirements for front line staff, as required.
Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities.
Support after-hours scheduling for non-Lower Mainland requirements.
Have strong working knowledge of MS Office, and ability to learn new software / applications.
Have excellent computer skills with fast and accurate typing (greater than 50 WPM with no errors)
Possess skills to deal with challenges and communicate effectively at various social levels.
Call Centre Advisor - En
By Laurentian Bank At Montreal, Quebec, Canada
Six months to one year of customer service and sales experience
Experience in a call center, an asset
Any other combination of training and experience deemed relevant
Talented in communication and interpersonal skills
Good knowledge of MS Office (Word, Excel, Outlook)
Knowledge of another language an asset
Call Centre Representative Jobs
By Recruiting in Motion At Concord, Ontario, Canada
Offer assistance to clients who may be having issues and pass them on to the correct departments as needed
Call customers to offer new products or programs
1+ years of experience in a Call Center environment
Strong verbal and written communication skills for discussing topics with customers
Active listening skills to determine customer needs and the best course of action
Take customer calls and provide support for their inquiries
Call Loans Analyst Jobs
By BMO At Toronto, Ontario, Canada
Must have experience with Data entry
Maximum 2-3 years of experience working in banking or financial services at the branch level
Knowledge of regulatory landscape and/or general policies around loans, financials, lending, etc.
Strong interpersonal and communication skills
High attention to detail and organizational skills
Proficient with Microsoft office (excel preferred)
Manager, Call Centre Jobs
By Fraser Health Authority At White Rock, British Columbia, Canada
Demonstrated conflict management skills including ability to facilitate consensus with internal and external users
Working knowledge of applicable collective agreements and related legislation, labour standards and/or statutory requirements
Plus a minimum (5) years recent related experience
Sound knowledge of contemporary and best practices in call centre operations and incident reporting including call centre/phone system technology
Demonstrated conceptual, analytical and reasoning skills
Full Time – Manager, Call Centre
Call Centre Operator Jobs
By STRIDE Management Corp At Calgary, Alberta, Canada
Focus on talent management, including career and skills development.
Complete data entry and verify customer lottery ticket order information.
Skills in Microsoft 365 and Sharepoint.
A comprehensive benefits package, including health, dental and insurance coverage.
Answer phones and respond to customer inquiries.
Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
Performance Analyst - Telus Business Solutions Wireline, Centre Of Excellence
By TELUS At Calgary, Alberta, Canada
Post secondary diploma or certification in statistics/economics or data management
SAP knowledge, experience with ERP and accounting systems
Deliver Business Success, by thinking strategically and developing long term roadmaps
Create Business Value, by proactively identifying opportunities to support business strategies and drive operational efficiencies
Adopt an Enterprise-Wide mindset, by collaborating with stakeholders to enable the best outcome for all business areas
Collaborate with leaders to monitor and analyze key performance results and metrics, and provide solutions to mitigate adverse trends