Call Centre - Financial Assist Associate

We are proud of our family values and our inclusive working environment where you can truly be yourself. We cherish working together in a safe and supportive community. We celebrate success and reward those who take personal accountability – a place where you feel truly valued.

Join us as part of our award-winning Contact Centre team in Baie D'Urfe as a Financial Assist Associate and you'll enjoy the freedom and support you need to make an impact. Building better financial futures for our customers whilst delivering exceptional customer service. Earn up to $57,000 per annum (depending on experience & based on working 40hrs per week). With bonus incentives on top.

What you’ll do:

Have great conversations to meet our customer’s needs

Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt

Make and receive calls to/from Customers managing customer accounts and investigating the detail in regard to customers debt

Work 40 hours per week Mon-Sat with varied shift patterns (which will be discussed with you at interview)

We are devoted to a principle of Consumer Duty, by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers. This is embedded in every role and every employee is responsible for continuing our commitment to this principle and our value of doing the right thing.

Skills we’re looking for:

Fantastic with people after all we put our customers and colleagues at the heart of everything we do

Self-motivated, enthusiastic individuals, who are ready to make a real difference

Customer Service experience, whether that's face to face (Retail, Hospitality or similar industries) or in a call centre environment. We're interested in your excellent communication skills

We’re looking for people who are team players and love speaking to and helping customers

You should enjoy making decisions and connecting with people from all walks of life

You’ll have a positive attitude and be willing to provide excellent customer service

Experience within a regulated environment, with strong attention to detail, would be beneficial

What we can offer you:

We have a variety of benefits something to suit everyone. Our office working hours to support our customers are Monday-Friday. You will cover a range of shifts working 40 hours per week.

Competitive starting base salary of up to $57,000 (dependant on experience) Based on 40hrs per week. We may offer 35hrs per week if that suits your personal circumstances. The salary would be pro-rated accordingly.

Excellent bonus scheme (up to 15%) and incentive package

Sociable working hours

Free tea and coffee in the office

Grab some breakfast and lunch in the office

25 Days holiday (plus opportunity to buy/sell)

interactive subsidised events, colleague engagement teams, employee recognition and development programs.

Pension Scheme – company matching up to 5%

Life Assurance 4x salary

Private medical insurance / Health plans

Income protection

Employee assistance program

Our Training and Development programme is fantastic, teaching you all you need to know about our systems and services and how to approach our customer calls. Training will be office based

We are an equal opportunities employer and if you need us to make any reasonable adjustments to our recruitment process, let our Resourcing Team know at the beginning of your application.

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