Emergency Call Centre Operator

Description

The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you! This position in casual to start and possibility for full time in future.

What we offer

• Medical benefits after 90 days
• Starting wage $29.00 an hour
• Corporate discounts
• Career path planning and advancement opportunities
• Ongoing training available
• Paid on-the-job training

What does a Emergency Call Centre Operator in Calgary do?

• Strong computer and typing skills, proficient with Microsoft Office
• Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
• Report on patrols using the shift report template and the electronic tour application
• Participate in safety meetings
• Experience with monitoring and operation of video and surveillance systems
• Track all alarms and resolve any alarms relating to card problems
• Valid Alberta Security License- we will help you get this
• Security systems
• Dispatch security alarms, events and activities to all sites
• Fluent in both English and French
• Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
• Answer calls on the security landline phone, mobile phones, intercom and radio system
• Minimum 1 year experience in Control/Call Centre
• Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual
• Able to pass a criminal background check
• Generate attendance reports in the event of an emergency condition
• Monitor systems and alarms including, but not limited to:
• Position is located downtown- c-train access only
• Hold a high school diploma or equivalent
• Able to have flexible schedule 12 hour shifts days or nights
• 911 emergency dispatch
• Fire alarm systems
• Closed circuit television (CCTV) cameras; and