Part Time - Call Centre Operator

Job Skills / Requirements **Duties & Responsibilities:**

• May be required to perform other duties as assigned
• Assist patrons and employees by phone with access and egress from the hospital parking facilities.
• Respond to callers and action requests as necessary using the procedures specific to the Parking Operations Centre.
• Communicate any maintenance concerns with payment machines, access gates, or other equipment to maintenance staff on site
• Communicate any parking related enforcement concerns to site-based enforcement officers and mobile patrols as necessary
• Build and maintain a strong working knowledge of AHS hospital parking facilities across the province.
• Receive and record all incoming telephone calls from employees, managers, clients or the public
• Generate “Do Not Ticket” orders and prepare Honor Notices in lieu of payment for parking services
• Provide any required information or directions to callers.

Requirements

• Ability to work as part of a team
• Security and dispatching experience an asset but not necessary
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Strong administrative and computer skills
• Capable of performing duties under minimal supervision
• Ability to problem solve, prioritize work, and multitask
• Ability to coordinate and function in high-energy and dynamic environment

This position is for Overnights and does not require a security licenses.

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation