Register
Recruit Create CV

Call Centre Agent Jobs

Emergency Call Centre Operator
By GardaWorld At Calgary, Alberta, Canada
Medical benefits after 90 days
Strong computer and typing skills, proficient with Microsoft Office
Experience with monitoring and operation of video and surveillance systems
Minimum 1 year experience in Control/Call Centre
Starting wage $29.00 an hour
Career path planning and advancement opportunities
Call Centre Manager Jobs
By 3 Step Recruitment Inc. At Ontario, Canada

· Experience managing outbound/inbound calls and lead generation.

Bilingual Business Support Analyst, Call Centre (Hybrid)
By BMO At Red Deer, Alberta, Canada
Specialized knowledge from education and/or business experience.
Ensures Incident Management Processes are followed.
May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
Maintain solid knowledge within subject matter specialties.
Broader work or accountabilities may be assigned as needed.
Agent(E) De Centre D'appels Bilingue/Bilingual Call Centre
By Numeris At Greater Montreal Metropolitan Area, Canada
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply)
Continuous learning and development via Lessonly, our Learning Management System
Secondary school diploma or General Educational Development (GED)
Strong English communication (written & verbal) and active listening skills
Strong computer skills, multitasking skills and high attention to details
1-2 years of call center, customer service, hospitality or collections experience
Agent Centre D’appel
By Recruit Action inc. At Montréal-Ouest, Quebec, Canada
Contrat de 4 mois, avec la possibilité dêtre prolongé.
Temps partiel, 16 heures par semaine.
Horaire du mercredi au jeudi, de 16h00 à minuit.
Poste en présentiel (près de la gare de la Gauchetière, à Montréal).
Possibilité de faire du temps supplémentaire si désiré pour divers remplacements.
Répondre rapidement et professionnellement aux appels entrants provenant des différents bâtiments (au Canada).
Testing Centre Invigilator - Casual Part Time/On Call
By Mohawk College At Hamilton, Ontario, Canada
Maintaining an ongoing knowledge of tests administered to ensure efficiencies in testing processes;
Troubleshooting various minor technical problems that occur with software programs and computers in the Testing Centre and in a remote environment;
Possess excellent interpersonal, oral and written communications skills; be self-directed; have the ability to work with minimal supervision.
Knowledge of standard office practices and procedure, and standardized testing tools.
Experience with virtual meeting platforms, such as Zoom and Microsoft Teams.
Ensure the fair and proper conduct in the testing environment that enables a student to perform at their best;
Call Centre Support Worker
By Trillium Health Partners At Mississauga, Ontario, Canada
Previous experience in a call centre environment is an asset
Extensive experience with communication equipment and processes
Must possess strong communication and interpersonal skills to respond to staff
Superior organizational skills are essential
Ability to manage workload in a fast-paced multi-task environment
Previous experience in a hospital environment an asset
Bilingual (English, French) Business Support Analyst, Call Centre (Hybrid)
By BMO At British Columbia, Canada
Specialized knowledge from education and/or business experience.
Ensures Incident Management Processes are followed.
May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
Maintain solid knowledge within subject matter specialties.
Broader work or accountabilities may be assigned as needed.
Call Centre Lead Jobs
By Jumbo Interactive Limited At Calgary, Alberta, Canada
Focus on talent management, including career and skills development,
Previous leadership experience in a customer service environment
Ensure incoming calls are answered within acceptable standards.
Bundle incoming mail orders and prepare for Customer Service Team
Ensure Call Centre Operators log in and out for lunch breaks and their shift
Update information on whiteboards in call centre with current 50/50 jackpot totals, staff assignments, and other lottery updates
Call Centre/Customer Service Supervisor
By Teladoc Health At Sudbury, Ontario, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Victoria, British Columbia, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Ottawa, Ontario, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Vancouver, British Columbia, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Calgary, Alberta, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Edmonton, Alberta, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Regina, Saskatchewan, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Fredericton, New Brunswick, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At St John’s, Newfoundland and Labrador, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Halifax, Nova Scotia, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills
Call Centre/Customer Service Supervisor
By Teladoc Health At Iqaluit, Nunavut, Canada
Experience with CX One and Workforce Management Tools
Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
(This is a 100% remote position - the full flexibility to work from home!)
Positive attitude and experience in leading/managing teams in a call centre environment
Excellent oral and written communication skills
Excellent analysis and organization skills

Are you looking for a job that offers flexible hours, competitive pay, and the chance to help people every day? Become a Call Centre Agent and join our team! We offer a great work environment and the opportunity to make a real difference in people's lives.

Overview A Call Centre Agent is a customer service representative who provides assistance to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing general information about products and services. Detailed Job Description Call Centre Agents are responsible for providing excellent customer service to customers over the phone. They must be able to answer customer inquiries, provide product and service information, and resolve customer complaints. They must also be able to handle customer inquiries in a professional and courteous manner. Additionally, Call Centre Agents must be able to multitask, manage their time efficiently, and work in a fast-paced environment. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work independently
• Ability to work in a team
• Ability to handle customer complaints
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous call centre experience
• Previous experience in a customer service role
Job Responsibilities
• Answer customer inquiries in a professional and courteous manner
• Provide product and service information to customers
• Resolve customer complaints
• Handle customer inquiries in a timely manner
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer service metrics
• Update customer service software with customer information