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Call Centre Agent Jobs in Quebec

Agent(E) De Centre D'appels Bilingue/Bilingual Call Centre
By Numeris At Greater Montreal Metropolitan Area, Canada
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply)
Continuous learning and development via Lessonly, our Learning Management System
Secondary school diploma or General Educational Development (GED)
Strong English communication (written & verbal) and active listening skills
Strong computer skills, multitasking skills and high attention to details
1-2 years of call center, customer service, hospitality or collections experience
Agent Centre D’appel
By Recruit Action inc. At Montréal-Ouest, Quebec, Canada
Contrat de 4 mois, avec la possibilité dêtre prolongé.
Temps partiel, 16 heures par semaine.
Horaire du mercredi au jeudi, de 16h00 à minuit.
Poste en présentiel (près de la gare de la Gauchetière, à Montréal).
Possibilité de faire du temps supplémentaire si désiré pour divers remplacements.
Répondre rapidement et professionnellement aux appels entrants provenant des différents bâtiments (au Canada).
Outbound Sales Call Agent
By Lingua Learn At Canada
Experience in the Education sector would be a distinct advantage
Sales experience would be a distinct advantage
Exceptional presentation & negotiation skills
Excellent customer service & organization skills
The successful candidates will be self-motivated with a determination to succeed in an exciting industry.
Create leads and appointments via phone calling clients (cold calling)
Call Centre Advisor - En
By Laurentian Bank At Montreal, Quebec, Canada
Six months to one year of customer service and sales experience
Experience in a call center, an asset
Any other combination of training and experience deemed relevant
Talented in communication and interpersonal skills
Good knowledge of MS Office (Word, Excel, Outlook)
Knowledge of another language an asset
Sales Centre Agent Jobs
By Sunwing At Laval, Quebec, Canada
You love providing the best customer service experience!
Match customer needs with the products we have to offer and secure the booking for them.
Share feedback, trends, and suggestions from customers to continuously improve the customer experience.
TICO/ OPC certification is a great asset.
Able to work in a remote environment.
Schedule: Full time, 35 hours a week/ possibility of overtime when needed
Cra Is Actively Hiring Collections Call Centre Agents In New Brunswick!
By Canada Revenue Agency - Agence du revenu du Canada At Saint John, New Brunswick, Canada
Competitive salaries and benefits such as supplemental health insurance, dental care, and a pension plan;
Leave allowances to support various stages of life including vacation allowances; family-related leave; sick leave; and maternity and parental top-up benefits.
While not required, preference MAY be given to candidates with the following Education Credentials:
Experience* relevant to the position being staffed.
Experience may be further defined by specified timelines or activities/duties at the appointment stage.
Requirement to work in an Inbound/Outbound Contact Centre Environment.
Call Centre Agent Supervisor
By Poirier Grandmont At St Constant, Quebec, Canada
Good management of priorities and organized
Ready to also work on call management to occasionally replace a team leader
Manage a call center by evaluating daily performance to improve call handling quality and productivity.
Manage agent schedules and overtime
5 years of experience in managing a call center
College diploma or experience can compensate for training
Damage Insurance Agent - Advice Centre- En
By RBC Insurance At Montréal-Ouest, Quebec, Canada
Post-secondary education or the equivalent
Knowledge of insurance products (Home & Auto, Life, Travel)
Proven professional sales experience, and success in meeting and exceeding sales targets in a contact center environment
A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
Offrir des conseils et des solutions d’assurance adaptés aux besoins des clients.
Faire preuve d’une solide compréhension du risque réglementaire lorsque vous préparez ou modifiez les polices.
Agent Du Centre De Services Aux Employés
By UAP Inc. At Montreal, Quebec, Canada
Communiquer directement avec nos employés par téléphone ou par courriel pouvant occuper 80% de votre journée
Communiquer les politiques et procédures opérationnelles en matière de RH
Traitement des embauches, cessations d’emplois, changement de salaire, etc
Production de rapport spécifique, incluant des entrées de données (Comité Paritaire Automobile (CPA))
Support à l’équipe de formation pour les créations et mise à jour des comptes des employés
Être proactif pour se tenir à jour avec les politiques et procédures opérationnelles
Agent De Sécurité, Centre Commercial
By GardaWorld At Dorval, Quebec, Canada
Qualifications pour devenir un agent de sécurité?
Nous offrons des salaires compétitifs et des prestations de santé complètes
Nous pouvons garantir 40 heures par semaine
Opportunités de croissance avec GardaWorld
Formation continue avec notre Campus GardaWorld, comme emploi de la force
Faciliter l’accès des personnes autorisées aux zones d’accès restreint

Are you looking for a job that offers flexible hours, competitive pay, and the chance to help people every day? Become a Call Centre Agent and join our team! We offer a great work environment and the opportunity to make a real difference in people's lives.

Overview A Call Centre Agent is a customer service representative who provides assistance to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing general information about products and services. Detailed Job Description Call Centre Agents are responsible for providing excellent customer service to customers over the phone. They must be able to answer customer inquiries, provide product and service information, and resolve customer complaints. They must also be able to handle customer inquiries in a professional and courteous manner. Additionally, Call Centre Agents must be able to multitask, manage their time efficiently, and work in a fast-paced environment. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work independently
• Ability to work in a team
• Ability to handle customer complaints
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous call centre experience
• Previous experience in a customer service role
Job Responsibilities
• Answer customer inquiries in a professional and courteous manner
• Provide product and service information to customers
• Resolve customer complaints
• Handle customer inquiries in a timely manner
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer service metrics
• Update customer service software with customer information