Call Centre Agent Supervisor

Do you like managing a call center, coaching team leaders and taking care of continuous improvement? If so, keep reading! It is for a medium-sized multinational company established on the market for more than 40 years located near Saint-Constant. It specializes in the distribution of automotive parts, tools and accessories while ensuring the design and manufacturing aspects. The company is looking for a call center manager to supervise 3 team leaders for a group of more than 35 employees. Possibility of hybrid work.
Main Responsibilities

• Give training and support to three team leaders
• Perform all other tasks complementary to the function.
• Replace a team leader as needed
• Write reports and enter data into in-house software.
• Set realistic goals
• Manage a call center by evaluating daily performance to improve call handling quality and productivity.
• Participate in hiring call center staff
• Manage agent schedules and overtime
• See to the continuous improvement of call center agents and team leaders.

Ideal Candidate

• Ready to also work on call management to occasionally replace a team leader
• Empathetic and good communicator -Society and fair
• Functional bilingual -Good communicator
• College diploma or experience can compensate for training
• Good management of priorities and organized
• 5 years of experience in managing a call center

Terms

• Beautiful renovated office.
• Be available to finish later in the evening, on occasion, if necessary.
• Full-time, permanent position. 40 hours.
• Participation in a group RRSP plan;
• Full group insurance plan after 3 months (life insurance, disability, medication, dental, paramedical care);
• Flexible hours;
• Possibility to have promotions in the company
• 5 floating personal leaves;
• Possibility of 2 days of teleworking after the training
• 60K-70K$ depending on experience.