Emergency Call Taker Jobs

Medical benefits after 90 days

Strong computer and typing skills, proficient with Microsoft Office

Experience with monitoring and operation of video and surveillance systems

Minimum 1 year experience in Control/Call Centre

Starting wage $29.00 an hour

Career path planning and advancement opportunities

Customer service experience is an asset

Experience accepting various types of payment including cash

Must be able to work every second Saturday (7am-12pm)

Working at the front desk assisting customers with purchase orders

Educating customers on available product using sales techniques

Entering data into the computer system

Proven experience as a minute taker or similar role

Excellent listening a note taking skills

Exceptional attention to detail and organizational skills

Strong verbal and written communication skills

Attend meetings (In-person and virtual) and record accurate minutes

Create clear, concise, and detailed meeting summaries

Must have excellent time management and organization skills to complete daily tasks and meet deadlines

Must have strong interpersonal skills with the ability to work well in a team environment

Must have excellent communication and customer service skills both on the phone and in person

Must have strong computer skills with proficiency with both Microsoft Office products and Excel Spreadsheets

Must possess a high level of attention to detail and the ability to follow a task through to completion

Must be adaptable to changes throughout a day and must be a fast learner

Demonstrated excellence in problem-solving abilities, conflict resolution and extensive knowledge of provincial hospitals and their resources

Post-Secondary education in a related discipline, such as; Business Administration, Office Administration-Health Sciences

Demonstrated excellence in effective communication and interpersonal skills

Demonstrated proficient use of automated telecommunications systems and personal computers, call centre system applications experience preferred.

Minimum High School Grade 12 graduation

Successful completion and documentation of Medical Terminology course

Strong people skills and the ability and desire to provide the best customer experience to clients.

Manage the ClearView ticket life cycle from creation to closing.

Previous experience with client/customer service and coordination.

Excellent professional interpersonal, written and oral communication skills.

Previous experience with ClearView and/or ServiceNow ticketing tools preferred.

Co-ordinate technician and client schedules for deskside, IMAC, and break/fix support.

Must have Administration or Minutes taking experience

Strong typing, business writing, and grammar skills

Experience in minutes/notes/legal transcription taking and preparation is an asset

Must take minutes in a professional manner

Must proofread and edit minutes

Follow directions accurately, attention to detail