Call Coordinator Jobs

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.
Summary
Coreio is looking for an entry-level Call Coordinator to provide administrative support to the national on-site Technicians, Partner Resolvers, and Client Teams. This is a 6-month contract with a strong possibility of extension and would be a great fit for those seeking to start their career in the IT industry and/or looking to build their administrative, customer service, and coordination skills.
Primary Responsibilities

• Organize parts availability and set delivery expectations with clients through working with the On-Site Parts Coordinator.
• Manage the ClearView ticket life cycle from creation to closing.
• Perform Client call-backs in accordance with established procedure and to escalate tickets back to the IBM Team where activities cannot be scheduled in a timely manner.
• Communicate with clients, technicians, partners, and other client service team members via telephone and email on a daily basis to keep them updated on the status of service tickets.
• Co-ordinate technician and client schedules for deskside, IMAC, and break/fix support.
• Assist with special projects where required as directed by the On-Site Call Centre Team Leader.

Ideal Skills And Qualifications

• Extremely detail-oriented with a proven ability to put our clients first.
• Strong people skills and the ability and desire to provide the best customer experience to clients.
• Previous experience with client/customer service and coordination.
• Excellent professional interpersonal, written and oral communication skills.
• Client focus and strong work ethic with the ability to work individually and as part of an extremely dynamic team in a fast-paced customer care environment.
• Previous experience with ClearView and/or ServiceNow ticketing tools preferred.
• Ability to exercise good judgement, show initiative and be proactive.

Coreio Inc. is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with 2005 and the Integrated Accessibility Standards Regulation. The Accessibility for Ontarians with Disabilities Act (AODA), (if applicable) process as required under Coreio Inc. accessibility policies accommodation will be provided in all parts of the recruitment and assessment and procedures. Applicants must make their accommodation needs known upon requests for interviews.
Thank you for your interest in joining the Coreio team! We will be reviewing your resume in the coming days, and should we decide to proceed with your candidacy, we will contact you shortly.
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