Service Coordinator Jobs

Key Equipment Services

Service Coordinator

Who We Are

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day In The Life

The Service Coordinator is responsible for maintaining positive relationships with customers and the customer service team, to effectively plan, coordinate, and schedule all regular planned maintenance contracts to support the reliability of our customers' commercial kitchen equipment.

Responsibilities

• Creates regular reports for internal and external customers on a scheduled and ad hoc basis.
• Act as the primary contact for conflict resolution, speaking with upset customers to reduce escalation and increase customer satisfaction.
• Coordinates planned maintenance (PM) schedules with customers and dispatchers working within existing service constraints.
• Works with the National contracts team to support all service divisions.
• Builds business development opportunities with customers, and acts as the primary contact for conflict resolution.
• Builds strong relationships with existing and new customers by proactively engaging and following up to discuss the status, progress, and feedback of the planned maintenance service.
• Reviews manufacturers' service manuals, owns customers' usage schedules and records of maintenance problems to define optimum frequency of planned maintenance.
• Develops new planned maintenance programs and provides expertise for recommended services and equipment.

What You Bring

• Demonstrated ability and proficiency in MS Office suite of applications
• Must have experience with a current ERP system
• High school graduation required
• Excellent written and verbal communication skills
• Ability to work in a high pressure, fast paced environment
• Minimum 50 wpm
• Knowledge of industrial kitchen equipment is an asset
• Ability to keep information confidential
• Minimum of 3 years of experience working in customer service

Why work for us?

• Industry-leading compensation
• 24/7 Resources and Support
• Extended health, dental, STD and LTD
• Training and Development Opportunities
• Comprehensive group benefits and retirement savings program
• Each day brings new challenges and endless learning opportunities
• Industry leaders in Canada
• You will be part of a growing, stable organization, that is the industry leader in Canada

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be able to live and work in Canada.

Qualified candidates are invited to apply online at: https://keyfood.prevueaps.com/jobs/