Service Coordinator / Coordonnateur De Service

Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Role Summary

The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.

Critical Functions

• Dresses window mannequins adhering to visual standards, including any mandatory directives that may be issued.
• Promotes effectively the loyalty program to all customers.
• Customer Service
• Places a sense of urgency in executing administrative requirements as directed (i.e. extracting communications received via email, customer orders, supply orders, etc.).
• Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client).
• Handles customer issues/questions related to returns, customer orders or exchanges in a professional and positive manner.
• P.O.S System
• Promotes and executes Customers Orders.
• Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
• Places goods on sales floor in accordance with visual merchandising directives.
• Merchandise and Visual Presentation
• Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, customer orders, etc.).
• Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
• Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
• Assists management by installing marketing signage throughout store, read Email and takes action.
• Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, etc.).
• Is responsible in maintaining the cash desk clean and organized.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.

Requirements

• Demonstrates initiative on an ongoing basis.
• Experience in a retail environment preferred
• English and/or French as required
• Conducts oneself in a professional manner.
• Sense of urgency
• Positive attitude and confident
• Basic computer skills