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Call Quality Analyst Jobs

Vehicle Quality Analyst Jobs
By RGBSI At Windsor, Ontario, Canada
Validate product and process design and assembly at the geometric level of the scope entrusted (Quality Assurance Fixtures management).
High level presentations will require applicant with Excel, PowerPoint & good to great communication skills.
Minimum of 3-5 years' experience in automotive areas of Product Engineering, Manufacturing, Supplier Quality and/or Product Quality.
Knowledge of APQP/PPAP & Supplier Quality Manual.
Knowledge of defect resolution, escalation processes and follow up.
Knowledge of metrology principles and understanding of Statistical analysis and process control.
Quality Analyst Jobs
By Synergy Computer Solutions, Inc. At Windsor, Ontario, Canada
• Responsible for quality convergence, deploying quality management tools for the qualification of incoming parts and assemblies.
Specific Responsibilities include, but not limited to:
• Ensures root cause analysis and manages change requests to guarantee 100% quality at launch.
• Manages correlation of measurements to KPIs and ensures data integrity.
Requirements:100% onsite. Some travel to the US for training.
• Knowledge of APQP/PPAP & Supplier Quality Manual.
Platform Quality Analyst Jobs
By StackAdapt At Canada
Excellent time management skills, ability to prioritize and meet deadlines
Address & manage requests from our sales team through Freshdesk, troubleshoot issues with ad-serving and improve internal guidance when required
Strong analytical skills and data-driven thinking
Experience with Elasticsearch, SQL, Tableau is a plus, not required
Strong verbal and written communication skills
Previous online advertising experience or interest in all things media is a plus
Quality Analyst Jobs
By Komatsu At Lively, Ontario, Canada
Drive adherence to Quality Management Systems through communication, training, internal auditing and leading quality projects/initiatives
Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:
Post-secondary education in quality engineering, data analysis, business administration or equivalent
2-3 years of business process development experience
ISO9001 Internal Auditor Certification is preferred
3+ years of previous experience with documentation procedures, ISO audits, etc.
Quality Analyst Jobs
By Orion Innovation At Montreal, Quebec, Canada
Proficient with QA methodologies, software testing principles, concepts, verification, validation methods, test & risk management
Minimum of 5-8 years of experience in quality assurance engineering.
Delivery test strategy and planning deliverables.
Verify test analysis and design deliverables.
Develop test cases/scripts and associated project deliverables, execute BCCS test cases, scripts, verify readiness, and conduct root cause analysis.
Ensures overall quality & schedule adherence for projects. .
Quality Analyst Jobs
By Celestica At Newmarket, Ontario, Canada
Enhance the quality skills and product knowledge through the training program
Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
Educational Requirements may vary by Geography
Drive continuous improvement to benefit customer, CLS and supplier
Knowledge of quality tools, AS 9100, ISO 9001, ISO 13485 and IPC standards and processes
Knowledge of software as used in generating reports capturing data & presenting data in an understandable format
Quality Analyst Jobs
By Tech Mahindra At Riverview, New Brunswick, Canada
· Carry out Quality Initiatives Should have the maturity/experience to manage skilled resources
· Good knowledge of handing voice call, chat & email writing skills
· Education Qualification Essential: High School Diploma or GED
· The candidate should have excellent problem-solving capabilities and lateral thinking skills
Ø Knowledge of SIX Sigma (Greenbelt or higher)
· Flexibility and Availability for any ad-hoc business requirement
Service Quality Analyst Jobs
By Questrade Financial Group At North York, Ontario, Canada
Competitive compensation and benefits packages
Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Hybrid and flexible work arrangements
Career growth and development opportunities
Opportunities to contribute to community causes
Call Loans Analyst Jobs
By BMO At Toronto, Ontario, Canada
Must have experience with Data entry
Maximum 2-3 years of experience working in banking or financial services at the branch level
Knowledge of regulatory landscape and/or general policies around loans, financials, lending, etc.
Strong interpersonal and communication skills
High attention to detail and organizational skills
Proficient with Microsoft office (excel preferred)
Call Coordinator Jobs
By Coreio Inc. At Greater Toronto Area, Canada
Strong people skills and the ability and desire to provide the best customer experience to clients.
Manage the ClearView ticket life cycle from creation to closing.
Previous experience with client/customer service and coordination.
Excellent professional interpersonal, written and oral communication skills.
Previous experience with ClearView and/or ServiceNow ticketing tools preferred.
Co-ordinate technician and client schedules for deskside, IMAC, and break/fix support.
Quality Analyst Jobs
By Smith+Nephew At Mississauga, Ontario, Canada
Ensuring the promotion of awareness of applicable regulatory requirements and Quality Management System (QMS) requirements throughout the organization.
Basic knowledge of Quality Systems (CAPA, audits, Management Review, Quality Planning, etc.)
Basic communication and project management skills.
Experience in manufacturing environment or equivalent.
Thorough knowledge and understanding of the Canadian Food and Drugs Act and related Regulations.
Strong interpersonal skills, written, oral communication and negotiations skills.
Trade360 Quality Analyst Jobs
By CGI At Toronto, Ontario, Canada
Must have Trade Finance domain experience
Translates business requirements to functional and technical requirements
Lead independent releases including integration testing and bring up risks to QA Lead/Manager in a timely fashion and prepare for contingency
Undergraduate Degree in Computer Science or related work experience
Required Qualifications To Be Successful In This Role
Design, document and review test cases with project stakeholders, responsible for end to end test planning

Are you looking for a job that will challenge you and help you grow professionally? We are looking for a Call Quality Analyst to join our team and help us ensure the highest quality of customer service. You will be responsible for monitoring and evaluating customer service calls, providing feedback to agents, and helping to identify areas of improvement. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

A Call Quality Analyst is responsible for monitoring and evaluating the quality of customer service calls. They review customer service calls to ensure that customer service representatives are providing accurate and helpful information to customers. They also provide feedback to customer service representatives on how to improve their performance.

What is Call Quality Analyst Skills Required?

• Excellent communication and interpersonal skills
• Ability to remain calm and professional in difficult situations
• Ability to analyze customer service calls and provide constructive feedback
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks

What is Call Quality Analyst Qualifications?

• Bachelor’s degree in business, communications, or a related field
• Previous experience in customer service or quality assurance
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools

What is Call Quality Analyst Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service metrics and analytics
• Knowledge of quality assurance processes and procedures

What is Call Quality Analyst Experience?

• Previous experience in customer service or quality assurance
• Experience in monitoring and evaluating customer service calls
• Experience in providing feedback and coaching customer service representatives