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Call Centre Operator Jobs

Company

STRIDE Management Corp
Address Calgary, Alberta, Canada
Employment type CONTRACTOR
Salary
Category Fundraising
Expires 2023-05-25
Posted at 1 year ago
Job Description
About Us


Stride provides world-class lottery management services and technology to charities and non profits across Canada.


Stride Management is part of the Jumbo Interactive Group: A $1billion market-cap Australian PLC, with a 300+ strong multi-disciplinary team, working with leading non-profit and government lottery organisations across Asia-Pacific, Europe and North America.


What Will You Be Doing?


You will be the front-line voice of our lottery projects, providing the initial impression to our customers. You will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.


In Addition You Will


  • Answer phones and respond to customer inquiries.
  • Complete data entry and verify customer lottery ticket order information.
  • Complete Freshdesk support tickets for customer service inquiries.
  • Assist with opening, review, and sorting of incoming lottery ticket mail orders.
  • Courtesy Outbound reminder calls.
  • Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.


What are we looking for you to have?


  • Flexibility, adaptability and reliability.
  • Customer service experience.
  • Freshdesk knowledge (desirable).
  • Strong problem solving skills.
  • Skills in Microsoft 365 and Sharepoint.
  • Ability to type quickly and efficiently.


Shift Availability


  • Hourly Rate of $16.30
  • Ongoing Part-time casual positions with a variety of shifts available across 7 days a week, from 8am to midnight (Majority of these roles will be evening and weekend hours).


Why Join The Team


We pride ourselves on offering a wide variety of benefits to our staff. In joining our team, you can expect:


  • An Employee Assistance Program where you can access counselling and coaching sessions.
  • Commitment to Diversity, Equity and Inclusion across the employee career journey.
  • Health & Wellbeing activities.
  • Focus on talent management, including career and skills development.
  • A comprehensive benefits package, including health, dental and insurance coverage.


We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.