Bilingual Call Centre Representative Jobs

Specialized knowledge from education and/or business experience.

Ensures Incident Management Processes are followed.

May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Knowledge of applicable risk and regulatory requirements and the impact on the business/group.

Maintain solid knowledge within subject matter specialties.

Broader work or accountabilities may be assigned as needed.

Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply)

Continuous learning and development via Lessonly, our Learning Management System

Secondary school diploma or General Educational Development (GED)

Strong English communication (written & verbal) and active listening skills

Strong computer skills, multitasking skills and high attention to details

1-2 years of call center, customer service, hospitality or collections experience

Adhere to established departmental escalation procedures, Quality Standard Guidelines, and requirements and controls in relation to PCI compliance standards.

Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.

Paid, best-in-class, trainer-lead, remote training beginning on your first day.

We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.

Minimum of 1-2 years Customer Service experience, previous Call Centre experience.

Minimum of 1-2 years of experience in credit card or financial sector.

Full benefits eligibility on DAY 1. Includes employer paid health and dental coverage.

Paid, best-in-class, trainer-lead, remote training beginning on your first day.

We’ve reduced our physical corporate office footprint, reflecting our commitment to be remote/hybrid first.

You have at least 6 months of customer service experience.

Excellent oral and written communication skills in English and French required.

Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.

Strong written and oral communication skills

Appliance parts knowledge would be an asset

Answer phones and respond to Customer requests

Look up part and model numbers for applicable Appliances

Place Customer orders in computer system

Transfer customer calls to appropriate Employee or Branch

Extraordinary customer service and relationship management experience

Identify repeat client service requests/concerns in order to track trends; proactively notify the appropriate department manager for follow up.

Excellent telephone communication skills with a strong customer service focus

Exceptional verbal and written communication skills in French and English

Superior problem solving and organizational skills

Ability to explain complex ideas to those with limited IT and systems knowledge

•1-3 years of direct Customer Service experience in a Call Centre environment

•Strong knowledge of the Northern Reflections brand

•Exceptional Customer Service & Selling Skills

•Strong communication skills – written and verbal

•Strong computer skills including Microsoft Office, Microsoft Word and Excel

•Knowledge & understanding of using multiple databases – NAV, Five 9, Big Commerce

Specialized knowledge from education and/or business experience.

Ensures Incident Management Processes are followed.

May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Knowledge of applicable risk and regulatory requirements and the impact on the business/group.

Maintain solid knowledge within subject matter specialties.

Broader work or accountabilities may be assigned as needed.

Focus on talent management, including career and skills development,

Previous leadership experience in a customer service environment

Ensure incoming calls are answered within acceptable standards.

Bundle incoming mail orders and prepare for Customer Service Team

Ensure Call Centre Operators log in and out for lunch breaks and their shift

Update information on whiteboards in call centre with current 50/50 jackpot totals, staff assignments, and other lottery updates

Experience in engineering design related to commercial buildings and facilities

Possess and maintain an in-depth knowledge of product lines represented by the company

5+ years of Sales Engineering experience in the consulting engineering, construction, and data center industry (Mission critical infrastructure – Power/Cooling/IT Racks/DCIM)

Excellent verbal, written communication, and presentation skills in both French and English

Continuously develop and expand technical and interpersonal skills

Competitive Compensation and Comprehensive Flexible Benefits Program

Previous experience in direct sales, door-to-door sales, telemarketing, retail, or marketing is helpful

Instant commission: Get paid at the time of sale directly into your Neo App

Signing bonus: We believe in your success. Get started with funds in your Neo account before your first sale!

Enthusiasm to share our products with Canadians in your own community

Ability to travel across your city to various locations

An interest in technology or financial products

Manage and maintain work-alone requirements for front line staff, as required.

Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities.

Support after-hours scheduling for non-Lower Mainland requirements.

Have strong working knowledge of MS Office, and ability to learn new software / applications.

Have excellent computer skills with fast and accurate typing (greater than 50 WPM with no errors)

Possess skills to deal with challenges and communicate effectively at various social levels.

Six months to one year of customer service and sales experience

Experience in a call center, an asset

Any other combination of training and experience deemed relevant

Talented in communication and interpersonal skills

Good knowledge of MS Office (Word, Excel, Outlook)

Knowledge of another language an asset

Offer assistance to clients who may be having issues and pass them on to the correct departments as needed

Call customers to offer new products or programs

1+ years of experience in a Call Center environment

Strong verbal and written communication skills for discussing topics with customers

Active listening skills to determine customer needs and the best course of action

Take customer calls and provide support for their inquiries

Effective written and verbal communication skills including English, ability to communicate and manage expectations with clients

College Diploma or Business Certificate Finance or Accounting an asset

Experience with financial data, accounting or auditing experience

This role requires the candidate to be fluent in French and English

The Canada Acceleration Centre (CAC) services all Canadian time zones, therefore business hours will vary and overtime is required

This role doesn’t support completion of the Canadian CPA designation

Provide a world-class customer service experience with every interaction

Excellent verbal and written communication skills

Strong interpersonal skills with the ability to work independently and within a team environment

Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

Respond to inbound calls from a variety of Health Care Providers

Identify and assess the caller’s needs

Focus on talent management, including career and skills development.

Complete data entry and verify customer lottery ticket order information.

Skills in Microsoft 365 and Sharepoint.

A comprehensive benefits package, including health, dental and insurance coverage.

Answer phones and respond to customer inquiries.

Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.

Strong organizational and time-management skills

Collaborate with internal and external stakeholders to address and resolve specific customer requirements/issues

Fluency in French and English, with excellent communication skills in both languages

1-2 years + customer service experience (call centre experience is a plus)

Strong problem-solving skills with attention to detail

Post secondary education is highly preferred but not a must

Provide a world-class customer service experience with every interaction

Excellent verbal and written communication skills

Strong interpersonal skills with the ability to work independently and within a team environment

Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills

Respond to inbound calls from a variety of Health Care Providers

Identify and assess the caller’s needs

Strong attention to detail, administrative, time management, and organizational skills

Documents all customer service related interactions based on established protocols and manages a detailed issue log.

Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude

Strong working knowledge of PC systems, with proficiency in MS Word, Excel and Outlook applications

Must be highly experienced navigating the Internet

Passion for online retailing – web savvy, experienced in navigating on line sales