Call Centre Representative Jobs

About Our Client
Our client, located in Vaughan, is currently hiring a Call Centre Representative to join their team.
You Will Be Responsible For

• Call customers to offer new products or programs
• Take customer calls and provide support for their inquiries
• Offer assistance to clients who may be having issues and pass them on to the correct departments as needed
• Review customer accounts and proactively reach out about upgrades or support issues
• Work with colleagues to provide better customer service across the organization

To be considered you will bring the following experience:

• Familiarity with computers and telephone etiquette
• Strong verbal and written communication skills for discussing topics with customers
• 1+ years of experience in a Call Center environment
• Active listening skills to determine customer needs and the best course of action
• Ability to be patient and friendly with all types of customers
• Flexibility and adaptability to work in a fast-paced environment
• Ability to troubleshoot issues and provide clear and concise directions to customers